Excellent Customer Service
After buying our first electric vehicle, an Audi E Tron, I had some decisions to make regarding home charging. Of course, if you're a homeowner, home charging is a no brainer as it takes the vast majority of range anxiety away. I think the first decision was "how big?". Every vehicle has a maximum amount of power it will accept from a level 2 AC charger. With the E Tron, it will take a charge from a 240V / 50A charger delivering 12KW. This charges the vehicle in about 6 hours typically. There are only a few chargers on the market that will deliver 50A. I chose the Primecom unit based on price, length of cable, and quality. I spoke to Primecome prior to the purchase and learned that there unit is built with solid copper wiring, while most other units use stranded wire or non copper wire. This allows the unit to deliver maximum power with efficiency and safety. I got a quote to have the charger professionally installed, but opted instead to take on the project myself. I'll be honest, this was a difficult project. My garage is located about 100 feet away from the circuit panel where I would be installing the new 60A 240V breaker. The cable needed for that amount of power is quite thick, and is quite a challenge to snake through the drilled holes through the flooring joists along the basement ceiling. After a couple of solid days working on this, I was able to connect the charger to the plug in the garage, power up, and start charging. After a couple days of successful charging, the unit stopped working. I called Primecom again, speaking with the same person "David", as I did for the pre sale call. After discussing between us and then David with his engineering team, it was decided to exchange the unit for a new one. Over a month later, the phone rings, and it's David from Primecom calling. He is curious how it is going with the new unit, "fine I say"; and further explains that their examination of the failed unit shows that it likely failed due to a significant power surge from the lines feeding my house from the power company. He went on to explain that the new unit has a surge protector installed to help prevent this problem from occurring again. I have to say, I didn't expect that call back, concern, and detailed explanation. I have no problem giving this unit and this company a five star rating, well deserved... Read more
