Returns & Refunds
Ventari's standard return and refund policy is below. Item-specific terms shown before purchase take precedence where applicable.
Standard return eligibility
Eligible items may be returned within 30 days after delivery, subject to the item condition and exceptions shown before purchase.
How to start a return
- Open Your Orders and locate the order number and item.
- Review the item-specific return terms recorded for the purchase.
- Email jetcubeco@gmail.com with the order number, item, reason, and requested resolution.
- Wait for return instructions before sending an item so the return can be matched to your order.
Item condition and exceptions
Eligibility can depend on product category, condition, safety, hygiene, final-sale status, and item-specific terms shown before purchase. Include all supplied parts and packaging when the recorded terms require them.
Damaged, defective, incorrect, or materially misdescribed items are reviewed separately from preference returns.
Damaged, defective, or wrong items
Stop using an item if it may be unsafe. Preserve the item and packaging, record photos where safe, and email jetcubeco@gmail.com with the order number and a description of the issue. Ventari will provide case-specific next steps after review.
Return shipping
For an approved preference or change-of-mind return, the customer is responsible for return-shipping cost. Instructions for damaged, defective, or incorrect items will state the applicable arrangement.
Refund method and timing
Approved refunds are issued to the original payment method after the return is received and reviewed under the applicable terms.
After approval, Ventari submits the refund within 10 days. Your bank or payment provider may take additional time to post the refund.