Returns & Refunds
Clear rules, reasonable timelines, and a process that doesn't waste your time. Here's how returns and refunds work on Ventari.
Return window
Most items are eligible for return within the return window shown on the product page or during checkout, starting from the delivery date. If you're unsure about a specific item, contact support with your order number and we'll confirm eligibility.
If you miss the window, reach out anyway — depending on the situation, we may still be able to help.
Eligibility basics
To qualify for a return, items generally need to be:
- Unused and in original condition — no signs of wear or damage caused after delivery.
- Complete — include all accessories, manuals, and anything that came in the box.
- Packaged safely — use protective packaging to prevent transit damage.
Non-returnable items
Some items may not be eligible due to safety, hygiene, or regulatory reasons. This commonly includes:
- Final sale or clearance items (when marked as such)
- Opened personal care items
- Perishable goods
- Gift cards and digital credits once delivered
- Items marked non-returnable on the product page
If you believe an item was misrepresented or arrived in the wrong condition, contact support regardless — we'll review the specific case.
Issues at delivery
If your item arrives damaged, defective, incorrect, or missing parts, contact support as soon as possible. We can typically offer a replacement, refund, or resolution depending on availability and the nature of the issue.
Keep the packaging if you can and contact support. Photos speed up resolution significantly.
Contact support with your order number and what you received. We'll arrange the correct item or a refund.
Contact support — we'll determine whether a missing part can be sent or if a replacement is needed.
Contact support with a short description of the issue. We'll route you to the fastest resolution.
How refunds work
Refunds are typically issued to your original payment method once the return is received and reviewed. Timing varies by payment provider — some refunds post quickly; others take several business days.
If the original payment method is unavailable, store credit may be issued. If you return multiple items from one order, you may receive multiple refund transactions.
Return shipping
If the return is due to a defect, damage, or incorrect item, we work with you to resolve it fairly. If it's a preference return ("changed my mind"), return shipping may apply. When a prepaid label is provided, follow the instructions and keep proof of shipment until the return is fully resolved.
Need help?
Contact support with your order number and a brief description. For delivery issues, include the tracking number and delivery date.
Last updated: 5/28/2026