Accessibility

Ventari is committed to making our shopping experience accessible to as many people as possible. Accessibility is an ongoing practice — not a one-time checkbox.

Our commitment

We want Ventari to be usable by customers who rely on assistive technologies, navigate by keyboard, prefer reduced motion, or experience differences in vision, hearing, cognition, or motor control.

We treat accessibility as part of core quality — like performance and stability — and review it as new features ship.

Standards and practices

We aim to follow widely adopted accessibility guidance, including best practices aligned with WCAG. Our practical approach includes:

  • Semantic structure — headings, landmarks, and meaningful HTML so screen readers can navigate efficiently.
  • Keyboard navigation — interactive elements reachable, usable, and exitable without a mouse.
  • Focus visibility — clear focus styles so you always know where you are on the page.
  • Text clarity — readable font sizes, spacing, and colour contrast.
  • Accessible forms — labels, hints, and error messages readable by assistive technology.
  • Responsive layout — content that adapts cleanly across devices and zoom levels.

Assistive technology compatibility

Ventari is designed to work with modern browsers and common assistive technologies. Experience can differ across device, browser, and screen reader combinations. If you encounter an issue, the more detail you can provide the better:

  • Device type (mobile / desktop) and operating system
  • Browser name and version
  • Assistive technology name and version, if applicable
  • The page URL and what you were trying to do

AI features and accessibility

Ventari's AI-driven features — search, discovery, assistant-style help — are built with accessibility as a requirement. We aim to ensure AI-driven components:

  • Expose clear labels and roles for screen readers
  • Can be opened, used, and closed with keyboard-only navigation
  • Do not trap focus
  • Do not rely on colour alone to communicate state
  • Respect reduced-motion preferences

Report an accessibility issue

If you have difficulty using any part of Ventari, check Contact Ventari for a verified assistance option and describe the barrier and the task you were trying to complete.

Alternative formats

If you need information in an alternative format or need help completing an order due to accessibility barriers, use only a verified destination shown on Contact Ventari.

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