Excellent Customer Service
Hello, I purchased this mattress after my Exped Megamat developed a leak and a bubble and I missed the warranty window for a return due to a medical condition. I needed something ASAP and due to back and forth emails,etc.. I couldn't afford the stress due to post concussive syndrome to go further with the Exped. Upon receiving this product I was blown away how comfortable it was over the Exped at nearly 1/3 the price, durability was to follow. I used it in a controlled environment for months then a intermittent leak developed. I tried and tried to find the leak but I just could not. Again like the Exped I just couldn't have the stress to my brain and I bought a Hest Foamy. The Hest was great that it could never leak, but the foam breakdown is another thing. It lasted for like 4 months before I began waking up with a stiff neck, shoulders and numb hands. I was at wits end, I then was guided by the Holy Spirit to look into the Acacia on Amazon and I found a link for manufacture support. I was real hesitant at first, but I sent an email with all my supporting documents of purchase, etc. I was contacted the very next day, I was like blown away. The first email was very basic with steps to take to locate leaks, etc...but at the same time a genuine care in getting this resolved. I was then more confident and happy that I sent the initial email. Again, lightning quick response the next day stating with compassion and concern that this will be taken care of by sending me out a new replacement. I then received an email that the replacement shipped with a tracking number, the next day I received it, 2 days earlier than what FedEx tracking said. The company's follow up email was a rare example of how a company reacts when a problem arises, instead of weeks of senseless emails, this outstanding company delivered with compassion, care and support that is just next level Customer Service at its finest. I can not thank you enough for this stress free experience and I recommend this product 100%. Yes, things like leaks happen and that's what patches are for. I believe this was a rare instance that I could not find this intermittent leak. Try one for yourself and your body will love it. Thanks again Acacia. God Bless πππ Read more




















