Mine came looking brand new
**5 MONTH UPDATE** This is by far the best purchase I've made. I will continue to buy products like this refurbished. My Mac has worked flawlessly and I haven't had any issues with new updates. I see its gone up in price by $500+ which is a shock. Glad I got it when I did for $699. Overall, even with the more expensive tag, id say its worth it. Minus the mouse & keyboard, my Mac seemed to be brand new. **ORIGINAL REVIEW FROM JULY 2022** I was very skeptical of buying this product. For my tech stuff I usually like to buy brand new. But I really needed a new computer for my work and didn't want to spend almost 2k on a new one. My husband took over my MacBook and I thought this was a perfect time to purchase an iMac. This is a big purchase, with only a 90 day guarantee. so I hope my in depth review helps. This is from having it for a little over a week, I will update when I've had it for a few months :) -PACKAGING: My iMac came in a regular cardboard box. HUGE BOX. No apple box :/ it was packaged very well. The bubble wrap they had stuffed in there was so puffy, the computer was completely protected. -COSMETIC LOOK OF IMAC: This iMac looks brand new. Not a scratch or dent on it!! Very pleased with how well it was kept. Amazing! -KEYBOARD & MOUSE: They provide the most generic keyboard and mouse. Its a keyboard & mouse for a 90's computer. At least that's what it looks like. The one pictured isn't what it came with, I ordered that one separately. I know they say in the description that they may provide off brand accessories, but id hope it was at least from this decade. Looks like they take the real original ones and resell them.... bummer. -FUNCTIONALITY & TECH SUPPORT: At first I didn't notice any issues until it came down to updating the software. It came with the Catalina Software and when I went to update to Monterey, the iMac wouldn't let me. It was stuck on the "Checking for updates" pop up. I contacted seller for tech support like the card said to and they pretty much said to contact apple since it was an update issue. So if there is any "Tech" issue I shouldn't contact "tech support" I should just contact apple? mmm okay. They gave me apples number and I called and they were very helpful. They had me put the iMac in recovery mode and from there I was able to update it. Took about an hour or so all together but its worked flawlessly since. If you have the same issue just shut down your computer. When its off press & hold down "Option" "Command" "R". & with the other hand, turn on your Mac. DONT LET THE BUTTONS GO until the screen pops up. you should see a globe, bar, and minutes on the black screen and it will take about 30ish minutes. After that you should be able to pick update to Monterey and voila! Hope that helped anyone as skeptical as I was. I did a lot of research before I purchased and trusted this seller and the amazon 90 day guarantee. I would definitely recommend this if you are looking to purchase a Mac. Read more
