I purchased a nice 3D printer for my grandson. He was thrilled and he and his dad used it frequently. The printer developed a serious problem but, thankfully, I had also purchased a three-year protection plan with Asurion. We shipped the printer to Asurion via UPS since they readily agreed to repair it or refund the purchase price. After only a few days, Asurion emailed me that the printer was not repairable. They sent me a link that enabled me to send the full purchase price to my Amazon account. I used it to purchase another printer. I am happy and my grandson is thrilled! I should add that the extended protection did not cover sales tax, nor did it cover shipping cost. Read more
Asurion is on of the best extended warranty put there! bar none! I used to buy only from BestBuy because of their Geek Squad extended warranty. But it’s way more expensive compared to Asurion. although with Asurion they require so much paper work and pictures first. Read more
Good plan to have. Read more
I bought this warranty plan for a Dell monitor about 3.5 years ago. About a month ago, it started to give me some intermittent problems (very fast flickering & image retention). I tried everything I could to troubleshoot the issue, but it just kept coming back. I had some issues with logging into my Asurion account because I used an EDU email, which I no longer have access to. I sent a message to Asurion here on Amazon and they sent me my plan details and everything I needed to make a claim within 24 hrs. Once I was able to log into my account online, the claims process couldn't be faster/easier. I used the chat function and provided the rep with the issues I was having with my monitor. The rep immediately emailed me a pre-paid UPS label to send my monitor to one of their repair facilities. I got another email when my monitor was received stating that repairs could take up to 5 business days. However, the very next day I got another email stating that my monitor couldn't be repaired and they would be reimbursing me the full purchase price. I received another email with an Amazon gift card for the full price of the monitor within minutes. This is my first experience with Asurion and I'm very impressed. The customer service is top notch. If I ever buy another expensive electronic item from Amazon, I'm definitely buying an extended warranty from Asurion. Read more
Very easy to use and responsive. Read more
We bought a printer and it was having issues from the beginning. We thought at first it had to do with the WIFI, so we didn't say anything, but then more things were going wrong. I talked to the manufacturer, who said it needed to be replaced but we had to go through Asurion. Asurion "fixed" it and sent it back but we had our doubts. Sure enough, it was within the same month we were sending it in again. This time they just gave us an amazon gift card for the entire amount we had paid. Thankful for the warranty. They ultimately did the right thing, I just wish we could have gotten it done faster. Read more
This is great. I hope everyone that purchased this product, get this protection. It is worth it. Read more
After three years, my monitor failed. Asurion paid to send it to a repair center. I didn't save the box the monitor came in, and paid $23 to have it packaged up. They kept me informed of the various steps, such as en route, arrived, testing, and repair started. They discovered it could not economically be repaired and refunded my purchase price. The entire process from me telling them it was broken until the refund took 5 days. I am well satisfied with the service. Read more
