Crystal Quest Whole House Reverse Osmosis Water Filtration System 165 Gallon Water Tank Water Pump Sediment Carbon Filter

Although the tank is FDA approved food grade polyethylene required for "potable" water storage it reeks of a burnt plastic smell that is sickening. This will impart a plastic taste to the water whenever the temperature rises, much like the "food grade" plastic tubes hikers sip from tastes like plastic during hot weather. To solve this I added a 20" Big Blue charcoal filter between the pump and my house, which I got online. The overall installation was a pain in the neck! The manual gives instructions for other models different than the one I bought. I had to ask customer service for a manual for the pump, the float switches, and a wiring guide because the general manual had none of that info. Even so, the pump manual was incomplete and it took me days and many phone calls to learn the pump has an adjustment screw to set the standby pressure. Even then it created a water hammer because the manual did not specify that a spring loaded check valve must be installed close to the pump. My plumber put one near the tank and that created the hammer. You will need a dedicated circuit and if your house has an irrigation system, make sure it is independent of the house plumbing unless you want the expensive RO water wasted on irrigation. Unfortunately my irrigation was not separate from the house, so I had to spend another $1700 to separate it. The two pumps put out about 80 decibels of noise. I built a plywood shed behind my house for the equipment, but if I had known in advance how noisy they are I would have added sound-proofing drywall to the shed. Finding a company that will install this took me weeks. Plumbers don't know water tanks and pumps; pump contractors don't know water purification; most electricians have never wired float switches. Finally a "plumbing, heating, and air" contractor took the job but they charged $7,600. This included a three way bypass valve system so that i can switch back to city water water when necessary. IMO, you should find an installation contractor that will do the job before you purchase this equipment. Or find a company that both sells and installs whole house RO (there are none in my San Diego area). I give the customer service people credit for being fairly easy to reach and at least willing to help. Other than the noise, the system has been operating OK for a couple of months now. Read more

I spent around 10k on a RO system with this company. The sales folks told me that a licensed plumber could do the install and that the instructions were easy to follow. Not true. The company sent instructions that were incomplete and largely unintelligible. The plumber (and electrician) followed the instructions which resulted in a system that didn’t work. After two lab tests came back with the Crystal Quest treated water being non potable, I ended up hiring another company that specialized in the installation of water treatment systems. That company let me know that about half of what I bought from Crystal Quest was “outdated junk.” We removed and tossed those components. Another 12k later I have potable water. Long story short, don’t use this company. Read more