DREAME H14 Pro Wet Dry Vacuum Cleaner 180 Lie-Flat Vacuum Mop 140 F Washing and Fast Hot Air

The media could not be loaded. Dangerous Defect & Nightmare Why I Dumped Roborock for the Dreame Rating: ⭐ (1/5) for Roborock | ⭐⭐⭐⭐⭐ (5/5) for Dreame I have over $2,000 invested in Roborock products, so I am not a casual user. I wanted to love the Roborock Flexi Pro, but after two failed units and an absolutely appalling customer service experience, I have officially switched brands to the Dreame (specifically the H-Series)—and I couldn’t be happier. Here is why you should avoid the Roborock Flexi Pro and go with the Dreame instead. The Roborock Nightmare (The "Bad" One) This product is currently "Unavailable" on Amazon, and frankly, it should stay that way. • Dangerous Manufacturer Defect: I went through two units. The first broke within 30 days. The second one, however, suffered a catastrophic failure after the 30-day window. The drive wheel engaged on its own and began spinning rapidly and uncontrollably. It literally ripped itself apart, splattering water everywhere, and would not turn off. It was a genuine safety hazard. • Non-Existent Customer Support: For a "premium" tech company, their support is stuck in the dark ages. • Email Only: You cannot call them. You are forced to email and wait 3–5 days for a single reply. • Lost Returns: When I finally got them to agree to a return for the dangerous unit, they sent a shipping label that had no scanning receipt. The package was "lost" in the mail (no scan updates), and Roborock’s response was essentially, "Oh well, we don't see a scan." • The Result: I was left with a broken, dangerous machine and zero accountability from the company. The Solution: The Dreame (The "Happy" One) After that ordeal, I cut my losses and switched to the Dreame. It is everything the Roborock tried to be but failed. • Superior Build Quality: Immediately out of the box, the Dreame feels more substantial. It offers the same 180° lie-flat technology to get under furniture, but without the mechanical failures. • Better Cleaning Technology: The hot water cleaning on the Dreame actually scrubs floors effectively, and the self-cleaning base station (which uses hot water and hot air drying) prevents the mildew smells I struggled with on other devices. • Reliability: It just works. The wheels don't spin out of control, the interface is snappy, and the cleaning performance is consistent. A Note to Dreame (and Roborock): To Dreame: I am so impressed with this unit that I am looking to fully convert my smart home ecosystem. I currently still have two other Roborock units in my home that I am eager to replace. If you are willing to help me replace those remaining Roborock models, I would be more than happy to do a full unboxing and detailed comparison review to show exactly why your products are the superior choice. Money should go to companies that not only stand behind their products but their customers also. Roborock has proven they do neither. Dreame has won my business. Read more

First of all it came packaged really well. It was easy to follow the instructions and put together. It is easy to store on the base which I love. Doesn't take up a lot of room. It works really well and has different options. I mostly use it to vacuum and mop at the same time. It can lay flat down and get under things easily to clean. I couldn't believe how well it worked. I have been using it each evening. It has a good battery life and has a self cleaning mode. It cleans the roller. It is easy to fill up and easy to dump the dirty water out. It has a light so u can see the floor better when using it. It isn't real heavy like my older vacuum I have. I am really impressed with this vacuum and it is making keeping my floors clean a lot easier. Read more

This wet vac is very easy to push and pull, because it has power assisted wheels for forward and reverse movements. The handle on this particular vacuum cleaner can go completely under my bed and get all those dust balls, because the handle can lay flat. When you lay the handle all the way down, there is a roller on the back of the handle to help it glide under the furniture. The vacuum suction is powerful and picks everything up on just one pass. The cleaning solution is poured into a compartment seperate from the clean water tank, so (unlike my old wet vac) you don't have to add cleaning solution to the clean water tank every time you fill it up. The amount of water and cleaning solution that gets dispensed, is determined based on the type of floor or area rug, and how dirty it is. As a result, you never have too much water dispensed on the roller, the floor is never too too wet, and the return pass vacuums the floor almost completely dry. The device talks to you and lets you know when to empty water, and when to add clean water, and when to place the device on the base to recharge it. Thanks to self cleaning, I don't have to put on gloves any more and hand wash the roller. Self cleaning only takes a few minutes to complete. Drying takes a little less than an hour, and the roller is completely & totally dry. I can clean half (sometimes a little more than half) of my 1600 sq ft house on one charge. I look forward to cleaning my floors because this wet dry vac is easy to use, and it leaves my wood-look vinyl floors so clean it shines. Read more

Received product November 26th so about 3 weeks ago. Worked good at first but now runs about 2 minutes shutdowns and seems to have a different error message all the time. I.e add water to tank, clean roller, empty tank etc frustrating for a new product. Read more

DREAME is my favorite brand of cleaning appliances! They look so high end and are like the ultimate all-inclusive vacuum/mop. My favorite feature is the self clean! I very rarely have to clean or untangle the brush. Which is awesome because I use this daily - sometimes multiple times a day. It’s easy to use, easy to set up, and cleans my floors all in one step! Read more

Impressive. I purchased this floor cleaner because the one I have is so heavy and plugs into the wall it was getting hard to use. This dreame machine honestly says it in its name. My dog has struggled with accidents all over my stone tiles and hard wood floors and this machine has really impressed me. The old machine was so hard to use I never used it. This machine sits out on the ready so I can clean as quickly as he makes messes. My hardwood floors have never looked better. It came with cleaning fluid and a cleaning brush. It only took a few minutes to assemble. With heated was and hot air drying my floors were dry fast. It has power assist wheels so it’s really easy to push and pull around. It goes pretty flat to reach under things nicely. It holds a nice long charge to. I would recommend this unit absolutely. Read more

I really enjoy cleaning with my dreame. Vacuums and washes the floors well and easily. I can vacuum my entire 1700 sf house without having to recharge in middle. One downside is the cleaning it after every wash and I don’t enjoy the smell it gets if it’s not cleaned properly and efficiently. Read more