Dyson Gen5outsize Cordless Vacuum 250AW 3 Power Modes Up to 140 Minutes XL bin Illumination Reveals dust HEPA

This is my second Dyson, and all I can say is, it’s amazing. The Gen5 Detect is an absolute beast. The suction is phenomenal, the cleaning performance is unmatched, and overall it feels like a major leap forward from my already excellent Dyson V10. I owned the V10 for about seven years with zero issues, so when it finally came time to replace it, I started shopping around. I reached out to a local vacuum store to see what they recommended, but the feedback surprised me. The salesperson had nothing good to say about Dyson and claimed their store constantly repairs them. That didn’t line up with my experience at all. Out of curiosity, I contacted about half a dozen other vacuum shops in multiple states, same story. No one recommended Dyson; they pushed Miele or the new Riccar R65, basically whatever brand they sold. Against my better judgment, I let their sales pitches and the “setup/stand” convince me to try the Riccar R65. I also didn’t want to spend over a thousand dollars since Dyson didn’t have any promotions at the time. Unfortunately, that decision ended up costing me about $500. I had repeated issues with the charging base and the multi-floor brush. I eventually got a replacement stand that resolved the charging problem, but the vacuum itself was very underwhelming. The power just wasn’t there. Having to go over the same spot multiple times to pick up debris is incredibly frustrating. Even worse, often times when I placed it back on the stand, debris would drop out of the bottom of the brush and no, the vacuum wasn’t clogged. The real eye-opener was when I tested it on the one fully carpeted room in my home. I vacuumed the carpet with the Riccar first, then ran the Gen5 Detect on Auto mode afterward. The Dyson filled one-third of the bin with debris that the Riccar didn’t/couldn’t pick up. There is simply no comparison. If you want a cordless vacuum that cleans as well, if not better, than many plug-in vacuums, buy a Dyson. It is worth the investment. Read more

In June, 2024 I purchased a Gen5detect to replace my five year old V8. The Gen5 was expensive, but it was on sale on Amazon so I girded my lions and closed my eyes as I hit the “Proceed to Checkout” button. I am a 78 year old 4” 11” woman and my large Dyson Animal was getting just a little too heavy to use everyday. Boy what a difference! I use the Gen5 almost every single day, and love it. The Gen5 is quieter; smother and easier to handle; love the Fluffy Optic Cleaner Head, light sees every speck of dust; and love the On/Off button as opposed to the “dead man’s switch” on their other products I have owned. Easier on the hands. In Sept the ball wheels on the side of the Digital Motorbar Clean Head came off. I found replacements on Amazon, but from the looks of the part they may or may not fit the Gen5 although the description says they would. Looked like the axel on the part was broken. Went back onto Amazon and read the reviews and found several customers reporting this issue. I Logged onto the Dyson website and Chatted with a Customer Service Rep. Asked me whether or not the parts on Amazon would indeed fit the Gen5. Told the Customer Service Rep (Harpreet K) my story and asked whether it was common for the Motorbar Cleaner Head to break, and would the Amazon part fix the issue. He asked for pics of the damage. When he came back into the Chat, he validated that the part was only three months old, and indicated there was no need for me to order the replacement wheels from Amazon. He had gotten approval from his manager to send me a new Digital Motorbar to replace the broken one. GREAT! Said the part was out of stock, but as soon as it was replenished, I would receive an Email and could call Customer Service to have the new Motorbars sent to me. Waited for three weeks, and when I did not hear from Dyson, logged onto Customer Service again and chatted with another Dyson Colleague. Gave him the Cast Number given by Harpreet and asked when I could expect the new Motorbar to be in stock? The Customer Service Rep said they did not know when the part would be back in stock, and not to worry because Dyson will be replacing the product in its entirety. What! Dyson will send me a new Gen5Detect? Yes. Please box up the old vac and all its parts (Do I have a box? Yes…) and use the UPS Label in my email box to return the product. Boxed it up and took to UPS the next day. Dyson’s website said it could take as long as 15 days from the date they receive the old vacuum to send me another. Yesterday I received my new Gen5Detect via UPS less than 10 days after I returned the broken vacuum. Been using my old V8 in the interim, and what a difference. Customer reviews also spoke to not so good customer service on the Dyson Website. I did not find that to be the case. The individuals I worked with were professional, knowledgeable and able to make customerfacing decisions. They resolved the issue quickly and much to my satisfaction. I currently have a 20+ year yellow Dyson which I still use in my sewing room; a purple animal upright which I will probably give up; the very first Dyson stick 25 years ago which I was very disappointed in and returned; the V8 and now the Gen5. Edit: Well here it is October, 2025 and the wheel on the right hand side of the vac is broken. I guess i should count myself lucky as it lasted 16 mths. The machine is too expensive for it to break over and over in the same spot. Indicates poor quality control on the part of Dyson. I guess this time i will have to spend 50 dollars to replace it. Read more