EF ECOFLOW Smart Home Panel 2 the Center of the Whole-home Backup Solution Compatible with DELTA Pro Ultra

I purchased the EcoFlow (EF) Smart Home Panel (SHP-2) and the EF 12kWh Power Station; DELTA Pro Ultra with extra battery in July 2025. The four shipping boxes arrived in good condition with a few scrapes and dings. When removed from the packing all the equipment was in perfect condition. The excellent packing was moulded to exactly fit each item. The equipment is heavy so you should plan on getting help to move it. Each battery weighs 110lbs. Since my system was to be set up in the basement I decided to keep the equipment in the box until we had moved it down the flight of stairs; Just in case we dropped it. All went well thanks to my Electrician Lance. At the time I ordered I did not realize that there is an option to get "room" delivery for a nominal extra fee. It's much cheaper than a hernia. When I contacted my local electrician to get an estimate for installation he said he was not familiar with the EcoFlow system. He suggested installing a gas powered standby generator instead. He estimated a cost of $15k-$25K. So I followed the advice from the EcoFlow sales person to use their recommended Electrician rather than paying someone to learn on the job. My home was built 65 years ago and the electrical equipment was modified too many times to count. A photo of the existing panel with the cover removed is shown. It was an absolute mess and I had been dreading the thought getting someone to tackle the job of fixing it. Many of the breakers were not labeled, some of the breakers were not connected to any circuit, and the entire system was not properly grounded. This is where my excellent electrician Lance from EcoFlow support came to the rescue. He had performed many Ecoflow installations and knew exactly what he was doing. When he opened the panel he told me don't worry, he had seen worse. He started work at 9am and worked straight through the night until 8am the next day. He went home for some sleep and returned the next day. He installed an 8 foot long copper grounding rod into the ground and connected the code required 6 gauge copper wire to the breaker panel and two locations on the house water supply pipe. The ground is required for lightening protection. Lance mounted of the new SHP panel on the basement wall near the old panel. He had preprepared the needed mounting board and attached the SHP panel to it. He then transferred the circuits selected for backup power from the old panel to the SHP. The wiring was routed through the two horizontal grey conduits. New circuit breakers were installed in the SHP. See Photo. The final steps went quickly. We stacked the two batteries and inverter on top of the (provided) wheeled base. They fit perfectly. We installed the cables which connected the batteries and inverter to the SHP. After that I uploaded the ECOFLOW app to my iPhone and stepped through the setup procedure. Everything worked fine thanks to Lance. Selecting the circuits for the Ecoflow was straightforward . I live on Long Island in New York in a Village that has its own emergency electrical generators in addition to the normal Northeast Grid power. I don't live in a flood zone and the occasional outage normally lasts a few hours. So I decided the 12kWh batteries; would be sufficient for my needs. I decided to power the refrigerator, the gas furnace and hot water heater, cable, tv, at least on overhead light and outlet in each room, the microwave, toaster, and most importantly the central AC. I skipped the washer dryer, range/stove, garage outlets. If I decide I need more power in the future I can add up to three more batteries to the stack by simply plugging them into the inverter. Read more

I am giving this 5 stars for the quality of the product and the ease of installation. It is very heavy and very well built. It was easy to commission the unit once installed. The application is first rate. I was prompted to update firmware and it updated without issue via the app. I have only had this installed for a week, so I won't get into reliability yet but will come back and add photos and information once it is available. Read more

As hurricane Milton approached I felt safe because I had the SHP2 and a DPU. The SHP2 worked, for a couple hours after losing power. The SHP2 automatically switched over to the DPU and the critical loads remained powered on, but then the SHP2 suffered an error with Relay 1, even though relay 1 was not a critical circuit this stopped the flow of power from the DPU to the one critical circuit #4. Support said the unit was faulty and that there was no work around for this. so even though my battery had power I was again out of power. Ecoflow support said the only fix was to have an electrician replace the unit. worst yet, once power was restored to my neighborhood, the circuits on the SHP2 were still without power. thats right, the device that was meant to prevent power outages was itself prolonging the power outage after hurricane Milton. To make matters worse Ecoflow said they would NOT replace the SHP2 because I purchased it from amazon and amazon is NOT a certified retailer. They did specifically call out that the ecoflow stores on amazon are certified retailers but amazon itself was not. so now I need to have an electrician replace the panel in order for me to have power again. Read more

The whole-house battery back-up system from Ecoflow was a great investment, especially with the 30% tax credit. I run the Smart Home Panel 2 in Emergency Power (EPS) mode, which provides an instantaneous fail-over for 12 of my circuits. Whenever we lose power, which can happen for short periods in FL, my important circuits never go down. I no longer need the small UPS in these rooms. I don't have solar or a generator (but could) - my main purpose for this system is peace of mind and hurricane season in FL. This replaced my original 100A subpanel, and installation took a full day. Not all the circuits to be backed up were on the original subpanel, so the electrician had to run wires between the sub and main to move the low priority circuits over to the main and the high priority ones to the smart panel. I used an electrician who had installed one previously - they charged $1900 and did a great job. There were other higher quotes. But their job stopped at installation; I had to use the app to update firmware and start up the system. It wasn't too difficult. The app is impressive and works well. It provides good visibility into power consumption and status on each circuit, on/off functions, and other programmatic controls. My only disappointment is that I cannot run it in EPS mode and also schedule fail-over tasks; the app indicates these functions are not compatible. Design suggestion: make the scheduled tasks able to turn off the EPS mode to conduct the fail-over and then turn it back on when it returns to main power. So far I've only had a few short power outages without any issue. No major outages yet, but I'm happy not to have to fuss with a generator when it does. If you hate generators (like me) and all that goes with them, you’ll love this solution. Read more