I was a bit hesitant to purchase these after reading some reviews about connectivity issues with the Google Home app, but I’m glad I went for it. Following some helpful advice from other users, I connected them to my 2.4GHz Wi-Fi network, and the setup was incredibly fast and smooth—no issues at all. I installed one in the front yard and another facing the garage. Both work flawlessly. The night vision is surprisingly sharp, providing a very clear picture even in total darkness. One of the biggest perks is that the Nest Cam features are included with a Google One subscription. If you are already in the Google ecosystem, these are a no-brainer. Highly recommended for a simple and reliable home security upgrade! Read more
We love these cams. Great for keeping an eye on the wildlife around the home, the alerts work well when the camera sees something, and the night vision is great. They are an easy hookup for anyone who can turn on a computer or has even minimal knowledge about connecting such devices to your home wifi - it is simple. Some of our cams are going on 8 years old - and none have failed yet. The subscription per year is cost effective for a series of these, and they work well. Read more
Tried the Google Nest Cam Outdoor or Indoor, Battery - 2nd Generation and the WYZE Wireless Outdoor/Indoor Battery Security Camera. Both cameras had equal performance, however, I returned the Wyze because I liked the Google Home App better than the Wyze App. The Wyze camera was supposed to be compatible with the Google Home app but it did not work, and many people have had the same issue. Read more
Please DO NOT waste you time with this. You will NEVER get support when the cameras malfunction. I purchased these July 12, 2023. When I got the two cameras and the doorbell, I charged them and waited until July 15th for my son to come help me mount them outside in my yard. Everything seemed fine. Then it was time to charge them. I could get a step stool and reach the cameras, so I brought them inside. This was August 13th, around 4 weeks of use. I have them under the roof edge, protected from the sun and rain. For days now, I have attempted everything to charge them. NOTHING WORKS. Here are my main issues. First, I want to address my experience with Customer service. The first person stated they would issue a return and I could exchange them. Great, just what I wanted. I felt maybe I got a bad batch of cameras. As she was starting the process, I was stating that I looked online for help. I seen a few forums talking about the issue but nothing resolved. She then asked if I would be willing to talk to Amazon technical support. Sure, I can do that. Maybe they have some experience with this issue. Talked with the next person, he runs through everything about what I have tried. I explain it says "offline" and even on the charger, it is not registering on my Google Home app. When charging my doorbell, it shows it as charging and how long until charged. Not with the cameras. I even removed them from my home network, did a factory reset, and still they show up as 5 days of charge left and will not register as charging. At this point he says, "Let me call this number for Google and see if I can get someone on the phone to help us and I can see if I can get you transferred to them". Great! Maybe they have an easy fix so I don't have to send them back. A few minutes later, he gives an update about still being on hold. He does this a few times. Great communication, I loved him checking in with me. Another 10 minutes goes by and he gets back on the phone. Now I already told him, I used Google to find a customer support or technical support number for Nest products and Google couldn't tell me. You are not going to believe what GOOGLE told him. So he tells me that Google would not allow him to transfer or connect me on the call. I had to personally reach out to connect with them. This technical person said they would not be able to give any guidance to him, or offer suggestions to try and fix this. WOW! SO he said they gave him a way for me to connect with them. ( support dot google dot com backslash googlenest ) YOU GOT TO BE KIDDING ME. I explained to the Amazon Support person that I have spent 2 days on this same website and can't connect to anyone. You answer the questions and it takes you to a forum and question section where someone with the same question has been getting feedback about. Let me tell you this: If you have issues like me where your camera is offline and won't connect to your home network, or you can't get it to charge, you won't find anything here. There is literally no connection to this in the options given. Now you can search on Google and it will take you to a few places, but it won't directly offer you this as an issue to attempt to resolve. So the Amazon Support person said he would transfer me back so I can get an exchange or a refund if I wanted it. Now another person takes my call. She reviews what is going on and asks me "What do you want now?" Um, an exchange on the product. She says she can't process an exchange or refund. My window of opportunity ended yesterday. No it did not. I watched it on my end and it says August 16th and that is today. I tried for days to try and get this figured out. I need to send this back so you can send me out a replacement. Again she says no. So I walked through the process on my computer while speaking to her. I then said, should I hit the submit button and take it to my local Kohl's? I want to exchange, not refund. She puts me on hold and comes back to say she can't exchange, just refund. She was able to find another way around it in the system. REALLY? So in the end, I am getting a refund that will take 2-3 weeks. Normally it goes onto my Amazon balance and I can order it again right away. Not this time! It goes to my credit card, who is not going to process that refund right away and sit on it for awhile. I asked why it can't be issued as a credit on my Amazon account and was not given a "solid" reason. So I hung up and called back. Next person explains "Due to the high value item, it goes back to the original payment method. We do not offer exchanges with high value items". Interesting. Now I know where I will not be buying any "high value" electronics from. I will find them locally and purchase in the store. This is highly unacceptable customer service. Now I will not be able to have cameras on my home until Thanksgiving break because I won't have anyone around me to install them. Everyone is leaving for school soon. I can't climb a ladder and use a drill or power tool to install them. As for the products, my doorbell is great. The cameras were nothing fancy and didn't really help me see people clearly. I wanted to have more than 30 seconds recording when someone was in my yard. It defaults back to 30 seconds and the settings show you can have it for 2 or 3 minutes. I also did that subscription thing, which I think is probably a waste of money. After a few weeks being installed, I constantly had my cameras show offline, then they would show online after a few hours. Not worth the price of these things. My neighbor has different cameras, so maybe I will just look for something else when I finally get a refund. Amazon, you really need to consider your return policy. I can send back $7 glasses and get an exchange right away. Even weeks later. But have an issue with a "high value" item and you are treated like someone who cried wolf. Google, you really need to have a way for someone to contact you. Read more
The cameras work very well but the battery life is just so so. Also, the software isn't terribly accurate, frequently announcing "person seen" when our neighbors' 🐎 comes up to the fence or some 🦌 passes by... Read more
We have tried multiple Ring cameras (floodlight, stick-up, and doorbell), Blink cameras, and Defender cameras, etc. and constantly struggled with connectivity issues during install. It took days to get the Ring cameras to connect after tinkering with our network settings. Which would be a nightmare for a non-technical user. The doorbell camera wouldn’t connect at all during install. Even after escalating to the most senior tech, Ring basically told us they couldn’t figure out the interference issue. The same installation issues occurred with the Blink camera out of the box. They were immediately returned and never used. We opted for Defender cameras which required no internet or Bluetooth connection. However, low video resolution and no remote access was the tradeoff. Overtime, the video quality degraded with the camera lasting 1 yr only. Enter Google to the chat! User set up was simple. It took 30 mins to mount and setup the camera outside. The design is sleek and feels like high quality. The video resolution is the best I have seen so far. Not to mention that the Google Home ecosystem has a WIFI Router that can be purchased if connectivity issues do occur. Also ensuring that the user does not need to reduce network security to connect the camera. The camera is compatible with WIFI 6. Why should a user reduce security to have security? This camera is a gem so far! Will help our family feel secure no matter where we are. Read more
I needed an outdoor security camera that was wireless and worked with Google Home. After buying a cheaper camera that said it was compatible, I found out it wasn't, so I sent it back... then camera #2, slightly more money, but said it was definitely compatible with Google Home... it wasn't.. So.. seen as all my other outdoor cameras are Google Nest, I just sprung for this battery camera and a solar panel. About 4 times as much as the others, but just worked first go. No messing about, it works. Read more
