kriaraki—January 19, 2023
3rd update: 14 months after purchase. I had an accident with this scooter and the throttle broke. I contacted the manufacturer to see if I could get a replacement and they offered to send me both the throttle and the broke. Phone holder, free of charge. Great customer service! 2nd update 4 months after purchase: I have to revise my review of this company once again. They are TOP in customer satisfaction, response, problem solving and inquiries. The scooter rides great, looks great and has a long battery life. Maybe in future they will reconsider the closure hook and use a better design there. They seem to be really focussed on their product and their customers so I believe they will continue improving over time. UPDATE: The company "HiBoy" has been very open and eager to resolve our issues (below) and very supportive. For that reason I am happy to change my overall rating to 4 Stars (****) increased from 3. This is a lovely scooter. Stylish, easy to use, solid tires (no flats!), disk brake, great lights, fast. However there are two extremely important design drawbacks: UPDATE: Point 1 below is more of a dumb design but Point 2 below remains an important drawback. 1. The body of the scooter does not have any place where a lock can be passed through to securely lock the scooter outside if necessary. UPDATE: After some research apparently it is possible to lock the scooter around the body just behind the front wheel (on the angled part). Provided that the lock is tight enough to the body that the scooter body or stem/headset can't be passed through the lock and removed, it is pretty secure. We have not tried this yet. and….relating to the above and to the idea that there is no way to lock it up outside…. 2. When we fold the scooter and clip the top to the rear fender, the “clip” in fact is an open hook which catches a spring action loop built into the rear fender. As long as you keep tension on that hook (ie by holding the scooter from that portion), the loop stays in the hook. As soon as the stem of the scooter relaxes toward the body, the hook falls out of the loop and the scooter opens up (“flops” open). Given that the scooter is about 30lbs, it is reasonable that a normal person would occasionally “rest” the folded scooter while carrying it. But if s/he does, the scooter will awkwardly fall open and potentially cause damage or physical injury. So where we ourselves really wanted to have a scooter that folded up for ease of transportation, it’s not well designed for that at all. I anticipate our finding another way of securing the fold, perhaps by installing a rock-climbing clip somehow, so that the stem can be held securely attached to the body when folded. UPDATE: We did find a way to secure the fold. Our "solution" is not very functional and it's ugly as well. We are going to try locking as updated in Point 1 above, which will hopefully solve the problem. Read more
Kiersten—August 5, 2020
The media could not be loaded. Overview: I really love this scooter, like genuinely. I love it so much that I bought a second one after my first S2 was stolen. I have bought 3 scooters through Hiboy, the first being my NEX scooter which was a discontinued model, so when I damaged that one (my fault 100%) I decided to move to another great Hiboy scooter, the S2. I did this because I had wonderful experiences with their kind, clear and attentive customer service representatives (via email), so I wanted to stay with the company for sure. For this reason and quality of product, I think Hiboy is the best of the up and coming eScooter companies. Anyway, this is a stellar scooter. It's not extremely pricey like the Segway Ninebots or as cheap and slow as other brands like Gotrax and Hover. In fact, having used the various rentable Bird and Lime scooters a lot before this purchase I think I like the feel of the S2 more. So it's an affordable elevated quality scooter. I attached a pretty detailed video of a general overview of the scooter, and what I like, so definitely watch that. (In the video I referenced putting up a 2nd video to show how it folded and unfolded, but turns out I can't upload 2 videos. Just know that folding and unfolding is totally easy. I said it is tight, and it is, but I'd rather the folding mechanism be a little tight as it is on mine, than loose). Also, another broad overview aside I didn't mention in the video is that I like that for the charger, there’s a little light that goes from red to green when it's charged, so you don't overcharge it. If you have issues: When you open the manual it details the quick start info (how to put it together which consists of a few screws and an electric plug in) and in big letters it says if you have any problems please contact the company. Definitely do, like I said they have great customer service and are very willing to send you parts and even videos with how to replace parts/adjust the scooter (at least they did with my NEX scooter, can't imagine that has changed). My type of use: My commute is only about 2 flat miles round trip most days of the week, so I cannot speak to long distance commutes and how it would hold up. But as I said in my video it definitely reaches 18-19 mph, so if that's accurate to advertisement I see no reason why the distance it can reach isn’t close. In fact, since I bought it, I haven't had to charge it yet from the initial charge (have not used it that constantly though to be honest!). It has a nice bit of oomf from stop and doesn't really need any kicking to get it going (again I'm on flat roads). It's perfect if you're a college student on a big campus, live off campus (my use), or other urban & local roads commutes. Its size and speed makes it perfect for getting to places that aren't exactly around the corner, so you need to use a bit of road to get where you're going. Some of this review is merging my experience with my old S2 and this brand new one which I mentioned in my video seems to be an upgraded model. Regardless, I loved both. So yeah. The Hiboy S2. I love it. Hope my review was helpful! Read more
