Florida Mom—May 2, 2025✓ Verified purchase
Very happy with this purchase! We've been using it for a few months with my 81-yr-old father with early dementia. It has prevented missed doses and him making medication changes on his own. He does not try to break into it (as mentioned in other reviews) so we're very lucky and this dispenser has been a game changer. It's a little complicated to program, my dad would have no way of doing it on his own, and it required us taking out the manual for the first few refills until we got the hang of it. So, if you are purchasing this for a family member that lives in another state, you will need to have someone local that can refill it. The volume is plenty loud and I like that it repeats for 30 minutes until the medication dose is removed. The phone app works well and is great for documenting that doses are taken. We've also used it when my dad needed a medication released early due to going to lunch or a dr's appt. It's great for travel since it locks to prevent spilling and isn't too large to fit in a backpack / carry-on. Just know that you may have a little trouble during flights with the alarm times because it adjusts to the phone app's wifi (we learned this recently on a trip) but you can certainly work around this if you're aware ahead of time. If it wasn't so expensive, this would be a great purchase for anyone that's taking medications at multiple times throughout the day since we all forget! Read more
Jen—April 6, 2026✓ Verified purchase
Life changing! Helping my mom stay on schedule and not confuse her meds. I can help her remotely as well, with programming and early access to the case from my phone. It’s truly amazing! A must have for anyone in the “Sandwich” generation. Read more
MiaJay—January 23, 2024✓ Verified purchase
I purchased for a family member that has dementia and lives alone. We are trying to help prolong them being in their home. They take medicine 2x a day and wanted to make sure they were actually taking. Sometimes even with a phone call it wasn't happening. The initial set up wasn't bad. I did have to factory reset 2 times. One: something happened in set up and the tray was resetting every time it "dispensed". Then I had tried to set up at my home and then take over. But I couldn't just switch the network when I got there and the customer service said I had to reset. Well at this point setting it up was old hat anyway. Both timed I had to talk to customer service they answered right away and were pleasant and easy to understand. After reading some reviews I added some notes to the top with paper and scotch tape. 1. An instruction to tip the pills out when the alarm goes to make it stop. 2. Slide with an arrow pointing in the direction to slide open the compartment when the alarm went off. 3. A note that says pills with an arrow pointing up over the "open" Pros: -Notifications from the machine every time medicine is taken (or not taken) -Notifications for low battery -Pretty easy set up -Auditory and visual indicators to take meds -Doesn't stop until it is taken or the time limit on the alarm -Can allow meds to be taken early via app -Customer service -Locks to prevent being opened and tampered with Cons: -The plug is just a USB cord. It would be better if it was affixed in the back. It can be knocked loose in 3 places where it connects to the machine, where the USB connects to the plug and where the plug goes into the wall. This has become an issue. -The app doesn't notify you it has been unplugged. If you open the app you can see if it is, but no notification until the battery is already low. -Battery is a backup. Not sure how long it runs for, but I don't think it's days. -Afore mentioned inability to change the network in app. -Sometimes the app isn't very intuitive Overall this is a great product. It has really helped with medication adherence and peace of mind. Worth the price tag and no monthly fee. Read more
Melissa Delgado—November 3, 2025✓ Verified purchase
I had an older version. The clock started to be off and my mom would miss her pills. Once I figured it out, I ordered this newer version. There were a lot of improvements like the battery and the easy wifi set up. The last one lasted a year and it was very helpful for my mom who is starting to develop dementia. It was easier to adjust the pills by date, but I like that this one because it really tracks her daily pills and it is part of the app. It forces me to be on top of her pills and tells me when it is time to refill. I was left guessing with the previous, but I didn't have the wifi set up. I am nervous about the lock. Last one was easy for me to open with a knife in case I forgot the key. I will really have to make sure I have the key with the new version. Read more
xman—January 24, 2026✓ Verified purchase
I purchased this for my mother with the hope that it would help her remember to take her medications. My primary complaint is that it is expensive but cheaply constructed. Ours broke after two days of use and is now completely inoperable. The locking mechanism keeping the lid closed and the unit operable is made of cheap plastic. Once that broke, it is impossible to close the lid. I also had trouble with the width of the bins that hold the medications -- they are too narrow for my fingers. If I accidentally dropped a pill into the wrong spot, I needed tweezers to retrieve the pill. Getting it loaded with her medications took forever. Finally, setting up the device to connect it to Wifi was a challenge. The instructions indicated that I should follow the on-screen instructions, but I didn't notice any on-screen instructions. I did figure it out, but it took a lot longer than it should have. Read more
D. Fedge—December 28, 2025✓ Verified purchase
Solved the problem of my mom sometimes forgetting to take her meds in the morning. It's super helpful for me to check on my phone and see when she took the pills. I like that it has enough compartments so it can not run out between visits. Another great feature is will let me know it the dispenser gets unplugged and is running low on battery. I had tried another dispenser which did not work out. Overall, a great product for my situation. Read more