Love this slicer, but hard locating replacement parts. Amazon CS no help
**UPDATED REVIEW & UPDATED RATING TO 5 STARS! ** After writting my review and emailing the seller, I was contacted by email back by the seller, Borlebbi. First, they contacted me same day. I wasn't expecting to be contacted until the following Monday, since I sent an email on Friday. They were very prompt in all their responses back, along with being very professional, kind, caring and understanding. They were also very apologetic and took 100% responsibility and accountability for their products, even though I mentioned it could of also been user error. I was looking to see where I could purchase replacement parts. I was not looking or asking for a whole new product. They sent me a new slicer within a few days. The slicer did an amazing job before the gear part broke. I highly recommend this slicer since it does a great job. I 1000% recommend for their customer service. Amazing!! I would and will purchase from this company again and will recommend to all family and friends. By far the best customer service. You can tell they value their customers and stand by their products. Amazing! If i could give more stars, I would 100%! Thank you! I purchased this slicer on September 02, 2024. I have now used it 3 times since receiving. My 3rd time using it slicing cheese I was able to cut 2-3 slices then load noise. I looked to see what was going on. I noticed the the plastic gear had two broken teeth on it. I also nice a couple tiny black pieces. Found that the came off of blade gear shaft. I looked on Amazon for parts for gear but was unsuccessful to find gear part for slicer Model # SL-518M. I contacted Amazon, they were no help. They kept telling me it was past return date after me stating 3-4 times that I did not want to return slicer I was looking for parts to purchase. She then sent me a link to a different slicer. I did send an email to Borlebbi asking for assistance. Since it's Friday morning, I'm sure I won't hear back until Monday unless they work on the weekends. I will update if/when I hear back from them. Other than this, we have loved the slicer. Easy yo use and clean. It did it's job slicing block cheese and lunch meat. I would recommend this product. Read more





















