If you care about Customer Service, please read on...
Although I am a Vine reviewer, and sometimes receive free merchandise in exchange for my reviews, I did not get these lights in that way. I passed up some on Vine and paid full price for these because I really liked the looks of them. And when they came, I felt justified in having done so. They are far beyond what I expected. I actually ordered them about 5 months ago, and thought that I had already reviewed them, but apparently they slipped by. As I said, these lights are great. I ordered 4 of them for my garage to replace 4 sets of old 8' fluorescent tubes. And these compact units provide far more illumination. Plus they are quite adjustable. As you see in the listing pics, they have 5 arms, all of which can be 'aimed' so to speak to direct light into what ever direction you care to. Each arm has two articulating joints. I aim the segment closest to the unit straight down and the panel at the end of each arm is turned up somewhat toward the ceiling to scatter some of the light. That works perfectly for my needs. As far as the lights go, they are lightweight and easy to install if you have a standard lightbulb receptacle. I did not have such, but while I was removing the old tubes, I installed the new sockets using the existing wires. Then these lights just screw in like a regular lightbulb. Very easy. And the price was also very enticing. Now for the part that, to me, is even more important than the functionality of the lights. That is the customer service experience that I had when, after 5 months, one of the lights went out. I was not particularly unhappy about it. Stuff breaks. I still loved these lights. But when one went out I needed to replace it and the smallest pack that they come in is two. I decided to contact the seller to see if they had any interest in sending me a new one, even though these were not under a warranty that I am aware of. So I reached out and explained the situation. Within a day I received an email from the seller, Hadky/SpiritLED Lighting, which said (not a direct quote), "Our goal is always to provide complete customer satisfaction. We are sorry you had a problem but want to take care of it. Would you prefer a replacement or a refund?" I was shocked. Keep in mind that these were 5 months old and not under warranty, and the seller was certainly not under any obligation to replace or refund. I told them that I loved the lights and just wanted a new one. That was 4 days ago. Today I received a new 2-pack in the mail. You know, that is just above and beyond. One went bad and they replaced it out of warranty with two new ones. There just is not much customer service like that anymore. And that is about it. I know I ran long, but I was just so impressed with how Customer Service reached out to make my purchasing experience a good one. If you need some lights of this sort, these Nexillumi LED's are awesome, and backed by CS that is even more awesome. Like I said, I feel totally justified in having paid for these when I could have gotten another brand free from Vine. Read more
