Initial item had a short lifetime. But Customer Service is aweSOME!!!!
I love the fact that it has 16 ports. purchased to upgrade from an anker "10-port" which is really a 7 port that has 3 dedicated charging ports.. I also like the fact that it has per-port power buttons/switches. Sadly, in just under 6 months, several (at least half) of the ports are beginning to be unresponsive. now my anker is back in service. to handle the 'overflow'. Yes, I'm a geek. 2 spindle drives. 3 pcie-sata SSDs; 2 usb to GBe NICS, and a couple smart-card readers. I loved it. -- until it started to fail. Contacting the Seller is a PITA. Contacted amazon via chat. they sent a link. The link allowed me to fill out a return request, but asked for more information.. clearly did not read my review, and asked for the same information in the review. -- no way to respond to them. ALSO. in the their response, they claim a TWELVE (12) month warranty, but in the product page they clearly advertise a TWENTY-FOUR (24) month warranty. not that it should matter as I'm well within 12 months -- just odd that in secondary communications AGEEN cuts their advertised warranty in half. -- Just in case they change it when this update hits, the original text states: Product description Ever be bothered from follow problems: Can not find a multiple ports USB 3.0 Hub in a single device? Like 16 ports all with high speed 3.0 Hubs? Even spent much bucks but didn’t get a suitable product? Browsed too many links get disappointed? 16-port 3.0 USB Hub with UL certificated power adapter The Impressive HIGH-SPEED Charging and transforming Data Hub. Quick Sync Data transforming speed up to 5Gbps, a high-definition movie or video be transmitted in seconds, no waits when we send or receive important files. Compact power Slim, strip-shape design with aluminum finish, features 16 USB 3.0 ports laid out across the top and charging ports so you can easily plug in and remove devices. It will not clutter your workplace at all time. Incombustible Another important property of the aluminum housing of the AGEEN USB Hubs is the impossibility of spontaneous combustion, even at high temperatures. 24-month warranty At AGEEN, we believe in our products. That's why we back them all with an 24-month warranty and provide friendly, easy-to-reach support. Product parameters: Color: metallic black Interface: USB 3.0 Hub Material: aluminum alloy Safety production: Over pressure protection, Over current protection, Leakage protection Power line length: 100cm Caution To maximize USB 3.0 performance, your computer system, peripherals, caches, and software should support all USB 3.0. When connected to a USB 2.0 port, it will only be able to run at USB 2.0 speed. Some USB 3.0 devices and 2.4G wireless devices require a direct connection to the host USB 3.0 / 2.0 port, may not be compatible with this product. To get a good data transfer and charge effect, please connect the adapter at the same time. UPDATE 2 bumped back up a star. Received another contact from seller clarifying the warranty is indeed 24 months, that a replacement is being shipped and the issue with the initial CS rep was being... remediated. When the replacement arrives, I'm looking forward to bumping up another star or two ======================================== UPDATE 3 ======================================== received another communique from seller asking for shipping address verification. answered via return email. Hoping to get the replacement soon. bumped up another star for CS working with me. Will go to 5 stars once a working replacement arrives. ======================================== UPDATE 4 ======================================== So, Replacement arrived 2 days ago. my bad for not updating this review sooner. Replacement is working well. (but so did the original --- initially) As I began this review, I love this product.. I love 16 ports. and being able to clean up my desk a little. I LOVE the individual power switches. Sometimes weak/bad apples slip through. Thats life. no issue with that, but the initial response from CS was also disappointing. -- that was irksome. But THEN -- company management got involved, and a replacement was expedited. In Navy Lingo: BRAVO ZULU! Well Done!. Now the onus is on me. 1) 5 Stars 2) glowing review. I really DO love the product and 3) I need to reach back to the company because AMAZON just dropped off ANOTHER replacement (I only needed/asked for one). Hopefully the seller will let me know how he would like me to handle the 2nd replacement (still in the unopened AMZ mailer) as well as whether he would like the failed unit back for engineering diagnosis or not. Again, this is an EXCELLENT product. I Love it. Further, this company STANDS BEHIND ITS PRODUCTS, AND GOES THE EXTRA MILE TO MAKE SURE IT'S CUSTOMERS ARE HAPPY. Despite the initial CS speed bump, CS has been 150% totally and completely OUTSTANDING! (would've been 200%, but hey, there _was_ a speed bump :) ...) Recommendation: If you are looking for a high capacity USB 3.0 hub, BUY THIS ONE! Read more
