US Mobile SIM Card kit contained cards for both ATT and Verizon. Cards were also adaptable to all 3 standard size SIM cards. Easy to setup and worked like a charm. Thank you Amazon. Received the kit in one day and this was truly a blessing because US Mobile botched my order and ultimately took 14 days to deliver my cards. I was panicking after 2days without a phone... That's why I ordered from Old Faithful: Amazon. Finally, you won't find this kit for a cheaper price anywhere on this Planet. Read more
I've had US Mobile service for over 3 months now. I'm on their GSM 2GB Share Plan which includes hot spot and unlimited calls and texts nation-wide, and from within the US to Canada, Mexico, and 86 other countries. Call quality and connectivity is solid in cities. I can't speak to rural areas, though I've read that rural connectivity is almost non-existent when on their T-Mobile connection. Apparently, their Verizon connection is better if you live in or frequent rural areas. I'm mostly in medium to big cities on the East coast. Data speeds are decent/good during peak hours (according to my research, they get better priority compared to other MVNOs) and great during off-peak hours. I'm on their T-Mo connection and is on par or a little better compared to Mint Mobile during peak, and downright great compared to ATT prepaid in my areas (mainly East coast, some West) whether on or off peak. ATT cannot compare to US Mobile. It's amazing that ATT charges more than double for their annual prepaid plan for subpar service. Two negatives: They took almost two days to port in my number from ATT. In this day and age, ports should be completely automated and happen almost instantaneously, or a few hours at most, not days. CS rep responded quickly enough to my inquiry, but just gave a generic "they ran into issues during the port process" response and did not provide any kind of specifics. But at the very least, they responded quickly and were aware of an "issue" and were actively trying to "resolve" it. The port went through about half a day after I contacted them, and my service was active and ready to go. The other negative is their voicemail system. It requires you to actually say something on your outgoing message. With every other VM service I've had, I could choose to have the system give an entirely automated generic message akin to "you've reached [phone#], leave a message at the tone". But with US Mobile, you have to have your actual voice on the outgoing message. Not that it's a big deal, but I just prefer a completely automated message rather than my own voice. I won't deduct any stars for the couple of negatives. The two days wait wasn't too extreme (especially for the cost-savings), and the voicemail thing is just a personal preference, nothing to do with vital functionality. These are just some things to be aware of. Good choice for budget-minded folks who don't always need the top most data priority/fastest speeds during peak hours, but enough to surf the web, check emails/social media, pretty much everything except streaming UHD video. Read more
I wanted to write this review after seeing the top two reviews being negative ones. The short story is US Mobile is one of best cell phone carriers I've used. When using a prepaid/budget cell phone service, there is always the thought of you missing out on something since you're not part of a big 3 postpaid plan (Verizon, AT&T, T-Mobile). I can confidently say my service will US Mobile has been great! Read more below. PRICING: Other reviews have described US Mobile as a "scam" or "misleading" because they don't disclose total price up front. While they don't display total price on website, when you receive your SIM kit, you create your free account and pick a plan. It will display the total price with taxes and fees BEFORE you have to pay. Note: It's better to order SIM directly on US Mobile site because you can get a free SIM kit using code FREESIM. Here's the total plan pricing, including taxes and fees, for the different fixed data bucket plans: - 1GB plan $16.61/mo (listed on website as $12/mo + tax/fees) - 5GB plan $19.91/mo (listed on website as $15/mo + tax/fees) - 12GB plan $25.31/mo (listed on website as $20/mo + tax/fees) - 18GB plan $30.83/mo (listed on website as $25/mo + tax/fees) - 30GB plan $36.36/mo (listed on website as $30/mo + tax/fees) Mobile hotspot feature costs $5/mo extra if you want that for fixed data bucket plans. $10/mo extra for 20GB mobile hotspot allowance on Unlimited Data plan. The pricing on the Unlimited Data plans is some of the best I've seen. $45/mo for 1 line (taxes and fees included). $30/mo per line for 2 lines ($60/mo total), and $25/mo per line for 3+ lines. Plus you can get reimbursed for 1 perk with 3 lines and 2 perks with 4+ lines. Perks include: Netflix (Standard 2 screen), HBO Max, Apple TV+, Spotify Family, Audible, etc. CUSTOMER SERVICE: US Mobile has good customer service! The chat support button is listed at the top right hand corner of their website and also easily accessible in their mobile app. I'm usually able to get connected with a live agent right away. They also have a phone number if you prefer calling but chat support is so good I haven't had to do that. So many prepaid carriers are just...not good when it comes to customer service, so I really love that US Mobile is good with this. WEBSITE DESIGN: This may seem off to bring up but US Mobile's user interface on both desktop and mobile app makes finding things and getting answers to common questions so easy! Everything is perfectly laid out. NETWORK: US Mobile, per contract agreements with main carrier, can't disclose exactly what networks they use but I found it out through searching. The starter SIM kit comes with two SIM cards to choose from. Black "Super LTE" SIM card is Verizon White "GSM LTE" SIM card is T-Mobile Pick which one works best in your area. PORTING YOUR NUMBER: To keep you're same phone number when transferring service, going to need: - Account number - Transfer PIN (Verizon requires transfer PIN to port out, AT&T doesn't. With AT&T, you just PIN your account is set up with) - Billing address (make sure billing address on old carrier matches info you put into for porting) - Unlocked phone (make sure your cellphone is fully paid off and have carrier unlock it. This can take 24-48 hours) That's it. Do NOT cancel your current service. It will cancel automatically when port in to US Mobile is complete. You need to have active service with current carrier for port to go through. ------ A big thing to keep in mind when reading old reviews is US Mobile completely overhauled their plan offerings and website back in February 2021. Read more
