Ring Solar Pathlight Motion-activated pathlight bright LEDs works with Amazon Sidewalk Black

Purchased a total of 8 Ring solar path lights w/ bridge in August 2021. When I contacted Ring a year later, in August 2022, about my solar path light issues, tech support was very helpful and worked through troubleshooting my problem. It came down to drained batteries that would not recharge sufficiently to power their devices. I was informed that batteries are not covered under their warranty and they no longer provide replacements. I purchased the replacement lithium ion batteries that they recommended . The path lights started functioning again; however within 2 weeks all my batteries had discharged and were not recharging even though solar path lights are and have always been in full Arizona sun. Plugged in cable charger and now batteries only charge to 85% & will only light up while on the charging cable while inside the house. Not useful! A year of great solar lighting out of the original set of Ring rechargeable solar batteries is a fair expectation here in AZ. Why don't you sell the same Ring batteries as replacements? While I am a big Ring fan, I am extremely disappointed with this particular Ring product. The battery is the weak link here. Ring, you need to step up your game here and sell the proper replacement batteries! You also need to be upfront with the customer and market the path light as needing solar batteries replaced after some number of charges. Read more

UPDATE: Aug 2023 I’ve changed my rating from 1 to 5. Why? Because, after my review a Ring representative reached out to me and offered to work with me to resolve the problem to my satisfaction. I want to say, Aaron was totally engaged, committed and willing to do whatever it would take. He admitted they found there were issues with the Solar Pathlights regarding the batteries and offered to send me one Pathlight and Steplight to test. Because of his support, I was willing to put in several weeks testing these products with different scenarios, and even deliberately trying to make them fail. In the end I found they worked better that what I had prior and also learned how to better configure and use them. I reported back and my effort was clearly appreciated. As a result, I was sent all new Pathlights and Steplights. I am so impressed with Ring’s willingness to back their products. This is not seen often, especially when a company reaches out to you. Great job Ring! Thank you! I am a believer again because of your incredible support! ————————————————- I love my Ring Alarm, Doorbell Pro, and Floodlight Cam, but have to say; the Solar Pathlights, Solar Steplights, and Mailbox Sensor are more misery than worth. It’s a constant battle keeping them online, charged (and they are in bright sun all day long) and batteries. I don’t think they have these products perfected. I have 8 Pathlights that most don’t work, 4 Steplights that most don’t work and a Mailbox Sensor that never works. Too bad, because I would have gotten more. BTW, they worked well for about 3 months then steadily got worse. Read more

Update: The remaining four died (8/8 DEAD) shortly after I wrote this review. Steer clear of these things. Background: I bought eight of these over about a six month period, starting in October of 2020 (some from Amazon, and some from Home Depot - All new). Installation was surrounding our swimming pool deck. I live just outside of Phoenix, AZ. Installation: Setup via the Ring app, and setting up routines via the Alexa app are very straightforward. Once that was done the physical install was simple. Hammer in the spike, twist on the light, and you're done. Ensuring the light was level was the only tweaking I had to do. Function: The lights worked great for about 2-3 months. After that, they started failing one by one. At this time, FOUR OUT OF THE EIGHT LIGHTS HAVE FAILED. I noticed some weren't coming on, so I checked the app. The showed as "Disconnected". I brought the lights in the house and tried resetting the lights. I was still not able to connect to the lights. I connected the light to USB power and was now able to connect the light. I tried resetting it while connected to power, tried removing the light from the app and adding again, and no matter what I did, the lights would not connect when I removed them from USB power (that was even after leaving them to charge over night - I did this with all four that failed as well). I have ZERO faith that the remaining four will last much longer, especially when the four that have failed couldn't make it through an Arizona spring (good luck with the upcoming summer heat). Aren't solar lights supposed to be in the sun? Customer Support: I would give a negative start for this if I could. Absolutely awful experience. I call when the first two failed, and was told that they would replace them under warranty. I will say that instead of actually listening to the problem and understanding the troubleshooting process that was done, they were looking to replace them instead of work through the actual issue. Either way, they shipped the replacements and sent me UPS tags to return the broken lights. A few days later I received the package only to see they sent the wrong lights (they sent non-solar versions). I called them to remedy the issue and was told I would be contacted by the shipping department to remedy the problem in the coming days. Didn't receive that call or a follow up email. I started researching the issue online and found that other path light owners had talked about the same issue on Ring's user forum. It turns out that they had tracked it down to bad batteries, so I took a battery out of one of my path lights that was still functioning, and the light that wasn't connecting connected. Some of the people said that Ring had sent them replacement batteries to fix the problem. Intent on fixing the whole issue (two more path lights have now failed at this point), I called Ring for a third time. I mentioned what I had read on their forum and asked about replacement batteries, to which I was told "Ring does not supply replacement batteries for path lights via warranty or for sale". Wonderful.......... Well, at this point I just want a shipping label to send back the wrong lights they sent and to get the correct version of the four that failed. I imagine I will have to go back through this when the next four fail. Verdict: I have too many Amazon devices to count and have my home decked out in Ring cameras and equipment as well. After this, I won't be purchasing any more ring products. The products failed after a few months and their customer service is atrocious. Not exactly what I would expect out of such an established company. I have decided to look online for third party 3.7v 18650 batteries to replace them as they fail, and when they die for good, they will go in the trash. Read more