Printer ink cartridges work exceptionally well, customer service is even better. Cartridge installation and use was simple and smooth. Instructions are clearly laid out and easy to follow. At some point, a few months later, I had trouble printing a shipping label where part of the print was coming out lighter, like a grey stripe instead of black. I cleaned and aligned the print heads over and over to no avail. (This may not be a problem if you print often.) Finally gave up and contacted customer service. I doubt I even waited 2 minutes for a representative. Result was to have new cartridges shipped immediately. New cartridges arrived in a couple of days and everything is working perfectly again. The cherry on top would be knowing that the company takes care of its service reps as well as the service reps takes care of their customers. I really hope they do! Read more
I have been an HP person for a long time, but the price of ink really is getting expensive. I purchased 3 combo packs of Smart Ink Compatibles in hopes to save money. Each box was $40.00. In total I spent $120.00 for all 3 packages. I would have only been able to purchase 1 HP combo packs at the price of $167.00. When I installed the Smart Ink, to my surprise there was an error message: "Non-HP Chip Detected" I needed a quick fix. Thankfully Smart Ink was already prepared to warn the buyer of this "IMPORTANT!" message and how to resolve it. The process was quick, easy, and now I am able to use my Smart Ink without the hefty price and still get the quality of HP ink. Read more
I decided to try this product after seeing the huge price difference between the HP product and this one. I am extremely pleased to say that the product and customer service are awesome. I have a HP-8710 so ordered the 952-XL package. The original cartridges gave me problems "not communicating with printer" due to HP updating there software to not recognizing other brands. However, I texted with the customer service rep and they sent be a whole new package of cartridges with updated chips, the package arrived in 2 days and the cartridges work perfectly. I am happy to recommend this product and the customer service for the SmartInk brand! Read more
I’ve purchased this product once before without any issues. This time around the black ink cartridge would not work because the chip was geared for Android instead of Apple software. The representative could not download Apple software so she sent me the appropriate cartridge in the next days mail. Everything seems to work just fine now. I will say 5 stars for the great service that was provided! Read more
Fantastic Customer Service!!! I had an old print driver that was not compatible with the the print cartridge. The ink replacement was perfect. I contacted customer service via email. Almost every email was answered in under an hour or less. They troubleshot with me, when they realized it needed an upgraded chip, they shipped out a new set. Within two hours of me receiving the package, I got an email checking in to make sure the next set of cartridges worked. They worked beautifully. Alex and Allysa are superior professional customer service representatives. The color accuracy was great and the value for the money was good. Read more
I never review items I purchase but wanted to let others know how exceptional the service and product was for me!! My HP printer rejected the cartridges I originally bought and when I called customer service they offered to send me software to over-ride HPs messages of having to use ONLY their product, but it didn’t work for Macs (yet!!! They are working on it), so they sent me all new “compatible “ cartridges (at no charge) practically overnight so I wouldn’t have to reorder new ones. The replacements arrived very fast (even despite the fact that I live in Hawaii!!) and work great - same quality as HP products! Customer service (*Andrew) was extremely helpful, friendly, fast and followed up ensure I received the items and was happy with them! They truly made my life easier, which is almost impossible to say about dealing with most companies theses day!!! Thank you Andrew!!! Read more
Yes!!! Smart Ink, you did it! You not only saved me over $100, you created an ink that’s just as good as the original. I was all set to purchase a printer other than HP due to the cost of their ink. Then I did some research and found that if my printer is an older printer, there was a way to disable “cartridge protection” and for the first time, I was glad I had an older printer. So I went on the hunt for replacement cartridges and came across yours. After multiple printings, I’m so glad I did! I see absolutely no difference in the printing quality and I get more ink for less money. Win! Win! Thanks for a great product at a reasonable price. Read more
Update: the company refunded me and also sent a new set of ink! They went above and beyond for sure! I was very surprised and pleased. Would recommend! Thank you Smart Ink! My Original Review: cyan ink was defective and did not work in my printer. Probably poorly manufactured. Will not buy from this company again. Gave a "supply" problem on hp 8710 and another ink cartridge worked just fine. So must have been defective on company part. Read more
