On some real ish, As a person who heavily reviews every product I buy over $100. this one Was worth every penny. A great sturdy, and spacious yet slim treadmill. Overall 10/10. I set this up in my basement so I would say unboxed wherever you are going to keep it. The functions were very easy to understand. No manual needed. The speed is perfect. Incline is amazing. No weird smells everything clean and bagged properly. The set up was very easy. I would say watch the set up video instead of using the book. Read more
I was going to buy a more expensive one but glad I read the reviews on this one. Just like everyone states, this is a good quality treadmill, very easy to install, even better the instructions were easy to follow! I'd like to emphasize you need at least 2 people to get it out of the box-that was the hardest thing to do. It's packed wonderfully for protecting the treadmill, but the treadmill is 145lb+ and a dead weight. And a extra hand to mount the display, because you have to connect the cords coming out of the display and the frame before you can slide the display into place-one person can not hold the display and the connect the cords at the same time. The wheels work great on a rug, it's super easy to fold up and extend out. I was able to use the book holder that I use on my bike-you'll need a 9x11x2 size. And love the cup holders too! Very happy with the controls, yes, it takes a bit to get it going plus the controls on the railing are too easy to keep hitting while gripping the railing but just got to get used to it. Very easy to adjust the controls & get a great workout. No rocking or feeling of shakes from the treadmill even when I run. And its quiet! It's almost a year now and I still love this treadmill. When I've had questions on operational things, the service dept is quick to respond and solved all my issues mostly due to me not reading the manual. Read more
Update: We've used the treadmill for a few weeks now. It is easy to operate. It feels well built and solid. Keep in mind that at 79 and 77 we're at the low end of the usage scale. Feels like a good investment for our health. Original Review: When the UPS driver dropped off the package I was worried. Multiple large tears in the package and pieces of the treadmill were sticking out. BUT - I was surprised that the treadmill was in great shape - nary a scratch. I'm 79 so getting a 100-plus pound treadmill to our basement was a challenge, but I managed it with some creativity. It is slightly wider than most 28" doors so that took a little maneuvering to get it through. I did the assembly by myself. It was straight forward and did not require any extra tools. All of the parts and accessories feel heavy duty and like they will last. The power cord was a bit short for my preferred location, but I moved it to get access to an outlet. Haven't tried all of the bells and whistles on it, but basic use is easy and intuitive. Was pleasantly surprised that by calling them they extended the warranty for another year and are sending me a mat to put under the treadmill. (If I had mentioned that in the listing I wouldn't have purchased a separate mat when I ordered the treadmill.). Read more
we are impressed with this treadmill. great incline (says 15% but all i know is it is more than enough for us to get our incline walsk in). we are in our late 30s adn this incline kicks butt. works very well. however, i must say, we ordered one and returned it because the incline stopped working. we simply ordered anohter one (we like it that much) and figured it was a random defect - and when that one arrived, we used the new box to put the old one in and returned (someone comes to pick it up once you box up and leave on porch, etc.). so, yes, just being honest - we returned the first one but we dont care about having to to that work when we know this is a great treadmill. we do so much *way too much* research on these types of things so dont be afraid to get this one. we did the reasearch for you. the incline cant be found on other machines like this one. its auto incline and soooo many are manual somehow. its SMOOTH and QUIET. Read more
I am genuinely impresssed!!! Assembly was incredibly easy and straightforward, and it folds up smoothly without feeling bulky or awkward- perfect if you don't want a treadmill permanently taking over space. The built in fan is a great bonus, and the two large cup holders are more useful than I expected. What really stood out to me was how quiet it is. I had zero trouble hearing the TV, which was essential while I tried to distract myself from the dread of running on what feels like a hamster wheel. My only small wish is that the running deck were a bit wider, but it doesn't take away from how solid and well designed this treadmill feels overall. Read more
I did quite a bit of research for a new treadmill, and TheRun consistently ranked as one of the best. The assembly went quite well, and I was excited to put it to use immediately. I logged a quick 2 miles and felt that I received a great product. The next day, when I turned on the power, I heard the chirps, and the screen showed only the time of day and the odometer. I could not get the motor to engage, and I could not get any other functions to work. I sent TheRun Customer Service an email on the 9th of Feb. to discuss the issues with the treadmill and received an immediate response within hours of submission. Customer Service said that a representative would contact me within 48 hours to resolve my issues. Well, it's been 7 days and not a word, an email, or a call. I sent another email, and I still have not heard a word. Now I'm glad that I purchased a protection plan to get this treadmill working. Don't get me wrong, I like the treadmill, but the customer support is terrible. UPDATE! I didn't realize the reason for the lack of communication was due to the Chinese New Year, thus everyone was out of the office. Zora from THERUN reached out to me to rectify my dissatisfaction. After a few back-and-forth emails, Zora generously offered to send a brand new treadmill, and within a few days, it arrived. Needless to say, I'm very happy, and the treadmill works flawlessly! Thanks Zora!! Read more
