JFR²—January 17, 2024✓ Verified purchase
I received the blinds fairly quickly. The installation was easy, the valance provides a clean look. When I received the curtains, the remote did not work. I was able to pair it with my phone and Alexa, but could not open or close it with the remote. I contacted support and they gave me a few things to try. However, nothing worked. Eventually, they did send a new remote and I was able to pair it and it works flawlessly. It took a bit of time, but it was resolved. Therefore, I would say it is good customer service. As far as the curtains go, they are installed in our guest room that is empty most days. I setup a routine on the Alexa app to close the curtains at 6pm and open them again at 9am. It helps to keep the room warm during winter days as the curtains are fairly thick. I purchased white curtains with the back lining. They are not at all room darkening. If you are looking at room darkening, don’t go with white. I anticipated this, so it was not an issue. The motor opens and closes the blinds smoothly and the Alexa integration works great. Overall, I am very pleased with my purchase. Read more
Jason Weaver—December 20, 2020✓ Verified purchase
The media could not be loaded. It took me a while to purchase these, as I wanted to make the right choice. The curtains I installed were large in size, 156"x110". I started by purchasing the example fabric. They came and I liked what I saw, so I purchased the tan version, Youlax was good at responses and helping me at the time. Due to the larger height, I had to go with a custom size. I ordered with the faster shipping offer, they arrived on time, the correct size as promised. I was also refunded the money I spent on the sample fabric (I did ask for it). As you may, or may not have seen, the instructions are included, however not super easy-enough to follow and miss a few of the important things. The remote control instructions are in another language and there was no battery included, which threw me as I live away from stores so it took me a few days to go get one (why not include and charge $2 more). I'd say to be prepared to fail a few times, I did. UTube can help but I never found the exact curtain tracks. Either way, stick with it and it should work out for you. If you have a few items left over, don't worry, I had enough to put up a second track... Items to note, on my install: - White clips point out towards you - White clips can be removed after inserting using a long screwdriver to pop them out - End of left-side (underside) of curtain need to stop at the first hole of the moving metal closing joist - I had extra white clips leftover...a lot of em, and I had a full-width curtain - If using Alexa, you can create a routine that will close them by stating "close curtains", you don't have to rely on curtain on/off You may find it needs a valance, I did, as you may see the brackets if not. My only complaint was that when first used it, the motor fell off the wall every time. Closing was fine once I moved the curtain to the first circle and it quit falling off, but opening caused the motor to fall off every time, which as bad, as it't hit my wood floor...not good and I still have no idea why. I took a video and sent it to Yoolax, however, never got a response. I fixed it by hanging the motor on the other side that worked w/o incident. Not sure if it was a problem with the system or if I did something wrong. Still bummed they didn't return an answer to my problem. Spent time building the valance, the end result is appeasing and it works to keep the room dark when the doggon landscape lights come on at 5am, or if I'm trying to escape the world at 3pm :) Good luck, enjoy, these are good and, IMO, worth the money. Read more
Ed L—November 21, 2021✓ Verified purchase
I bought two of these units for living room and dining room. Most of the pictures show people hanging from the ceiling. I installed using the horizontal brackets. Installation was so easy...flip a couple of levers, stretch to proper length and flip the levers back. Of course the hardest part is insuring the rod is level...adjustments in the hardware helped with final adjustments. Mounting the motor was as easy as push and twist. Power Supply: I was a little disappointed in the power supply provided as the wire was 3 ft long. if you have a power plug at ceiling height that would not be an issue but for me I had to get an extension cable from the motor to the wall outlet. No biggie. Remote: the remotes allow multiple curtains to be connect to a single remote setup was easy to add both curtain rods to a single remote. Wifi/Alexa hook up: the manual here lacks a lot, but factory support was great to figure it out. To connect the motors to Wifi you have to push the button 4 times and on the 5th time hold for the led to flash one time and release after that the LED will begin flashing blue for about 30secs. It is during this 30 seconds that you have to get it connected. The process can be a little frustrating but the result is awesome. The motor is a Tuya and uses the Tuya app for connectivity. Once I had it connected I was able to connect and program the curtains to open at dawn and close at sunset. This is exactly what I wanted. Thanks to the yoolax team for support . Read more
Sandy—January 3, 2026✓ Verified purchase
Again just samples of fabric! Read more