The seller immediately resolved the only problem with the product.
The XBR413 arrived in like-new condition. The machine works very well. I recommend this device for transferring videotapes to DVDs. It came with a universal remote control, which worked correctly without any setup. There was one problem: The remote control lacked the function for entering the setup menu (which provides essential functionality like finalizing DVDs so that they can be played on other devices). I reported this problem to the seller (AZ-EmporiumOnline, through Amazon) on Saturday afternoon. Later that evening, the seller responded with an apology and an offer to order another remote control, which he told me how to find on Amazon. I reviewed the details and the image, and informed the seller on Sunday that the device appears to be a valid replacement. On Sunday, the seller ordered the device, which arrived on Wednesday. It is a replacement for the original XBR413 remote control, and provides all functionality. I am completely satisfied with the product and the seller. This demonstrates the seller's real commitment to customer satisfaction. The product matched, in every way, the description and specifications (condition, contents) that appeared on Amazon. When there was a problem, the seller immediately responded with a solution, which fully resolved the issue. Read more








