ASURION 2 Year Portable Electronic Accident Protection Plan 30 - 39 99

Asurion was really easy to use. When my controller stopped working, I just filed a claim, sent it in and they refunded the money in the form of a digital Amazon gift card. I will definitely buy an Asurion warranty again. Read more

Everything meets my approval Read more

I always try to purchase an Asurion insurance plan for any electronics purchase I make on Amazon where I'm not familiar with the brand or where the product doesn't come with a guaranteed manufacturer warranty. I've had situations in the past where I purchased what I thought was a good value for an electronic product that cost me $50 but that stopped working after 6 months, and so the product could not be returned to Amazon and did not have a manufacturer that responded. Since then, having Asurion insurance has been such a lifesaver. For my earbuds for example, they were working great until they didn't, and Asurion's claims process made it so easy to put in my claim and get credit back so that I could either repurchase that same product or just use the credit for another brand of earbuds. Definitely worth the extra few bucks, so you don't have your money for your purchase just go down the drain. Read more

Na Read more

Asurion states in their warranty and on their phone voice prompts that warranties will be resolved in ONE to THREE business days. This did not happen. I broke an earbud on 6/1/23, warranted thru Asurion. I called Asurion on 6/1/23 in the morning, and verbally reported the claim. I asked what their process was for resolving the claim; they refused to answer three times, simply stating "follow the instructions in the email". [And at this point the rep told me that if I didn't upload ALL the documentation to Asurion with 4 hours, the claim would be automatically and summarily denied.] I need the earbuds for work - I explained this over & over - so it would have been nice to know their process is refund only, not replace, so I could order replacements asap. Never once during this 6-day process would they tell me. Anyway, I followed their instructions in the email, uploading Asurion's warranty (ridiculous... they should have this), receipt for purchase from Amazon, and they asked for "two photos of the damaged item, front and back" - see photos attached to this review for the first set of 2 photos I sent. Asurion then told me my photos were no good, with no further explanation. This was mystifying to me since the photos were close up, in focus, well-lit. So I took a second set of SEVEN more photos at various angles and sent them to Asurion. Asurion again tells me the photos are no good; this time because they "don't show a serial number plate". WhiskeyTangoFoxtrot?!? It's an earbud - and I didn't manufacture it - I can't create something for their photo that doesn't exist. I explain this several times. Literally no critical thinking skills necessary to work for Asurion. Once again, I get an email response wherein Asurion now tells me none of the second set of 7 photos depict the earbud "upside down". Okay. The first set had an upside down photo, but I'm not trying to argue any more than I absolutely have to, so I turn the bud over and take a third set of SEVEN more photos from every angle possible. Guess what! AGAIN Asurion denies my photos. This is just phenomenal at this point. This time they tell me the photos don't contain the other non-damaged earbud along with the damaged one; this instruction had never previously been given to me. It is at this point, I absolutely realize what Asurion is up to. So, for a FOURTH TIME, on 6/3/23, I send SEVEN MORE PHOTOS. Asurion now has TWENTY-FOUR photos of a broken earbud. TWENTY-FOUR. Then Asurion ghosted me. I heard nothing in response to the 4th set of photos on 6/3. Nothing on 6/4. Nothing on 6/5. Nothing on 6/6. Isn't it funny how they can give claimants only FOUR HOURS to document the claim, but they can screw around for 3 days, and then ghost me for 4 days? So, on the afternoon of 6/6/23, I called Asurion, spoke to a rep, who alleged he was going to look into the claim, but instead of doing so, he sent my call back to the call center for me to go through the prompts and sit on hold AGAIN for 15 minutes. This time, I took a different approach with the rep I got. You see, apparently it takes been a raging witch to get things done with Asurion. I mean, cooperation got me nowhere. But boy did being an angry Karen get a claim processed immediately. I think it's fairly obvious that Asurion's business practice is specifically designed to aggravate and frustrate you until you give up so they don't have to pay on the claim. Thanks, Asurion, for teaching me that when dealing with your business, I know up front your goal is to avoid paying the claim by frustrating the consumer, and further, that being an angry consumer is the motivating factor in you resolving claims. I cant believe I have to give you a 1 star rating on Amazon. There should be negative stars for corporations with fraudulent business practices. Read more

The product warranty is for a pair of binoculars and hopefully they hold up and I don't need the extended warranty Read more

Responsive and quick with reimbursement of broken product. Read more

This service was quick and easy to use . They stood by their contract and refunded the purchase price on my damaged product even though I was using it for a year and a half . No questions asked . Excellent . Read more