Great product, may require some patience and understanding
These were purchased with some skepticism due to reviews citing damaged product. I hedged my bets on this product and purchased additional units, realizing that due to the fragile nature of the product, I may be a "victim". I was. I received one dropper bottle with a broken eye dropper. The damages were not as a result of poor packaging, as pieces (the bottle and eyedropper) are well separated from each other to allow any movement. The bottles are packaged in a manner as to separate them from external pressures on the box they are shipped in. None of the packaging or methods of packaging are second rate. The packaging is noted clearly that there is a resolution to damage, if occurring. Obviously I had to take advantage of that, and contacted, via email, Bumobum (Joy) who, upon receipt of order information, gratefully replaced the damaged piece with an entire new set. Her service, and that of Bumobum, exceeded expectations. The replacement items were received within a matter of days. This brings about the question of expectation, and clearly, the manufacturer has made great efforts to avoid damage, and subsequent replacement. Whereas, the handler of the goods, Amazon, in this particular case, leaves a great deal to be desired. I observed my delivery being made, and watched the delivery individual, toss this package while in motion towards my front door from over twenty feet away onto a concrete stoop. The delivery person then continued to walk up and rearrange the package and then snap a picture of their "perfect" delivery. I strongly suspect that this is where the damage occurred, and totally out of the vendor's hands. There is NO penalty to Amazon, or its delivery personnel for concealed damage, as this was an action, and perhaps attitude, that goes on silently, except for reviews where people express negativity over the manufacturer being problematic. Blaming the manufacturer is shortsighted on this product; especially at this price point. The packaging efforts by Bumobum likely exceed the cost of production. This product is not a scientific instrument, and not priced as such. For the most part, people seem to be aware of this, but, don't expect it to be packed in the same manner, either. And certainly, do not expect Amazon delivery to handle these as such. I use the product to mix together substances that do not require absolute measurements beyond the capacity of the product or the graduated eyedropper. In that matter, I received exactly what I wanted, and exactly what my expectations were. Great job Bomobum, all the way around. Read more