OURSTAR - The perfect fan (52 inch-A). Incredible customer support!
The media could not be loaded. I have been looking for the perfect low-profile, high powered 52" fans for some time. I live in Florida where ceiling fans are a MUST and have to be running constantly. I found the OURSTAR 52" fan after spending quite a bit of time testing other fans and needless to say it met or exceeded my expectations... The fan does get wired to a single switch, so my previous independent fan/light controls were no longer in play; however this wasn't an issue when having a remote to control the fan. - The fan has speeds 0-6 in which Speed 6 is providing a ton of airflow in the room. The fan is nearly silent even on it's max setting. It's great to have so many intervals on the controls. - The color temperatures of the fan are great and definitely let you dial in the color of the room; along with the brightness settings for each of them. - The fan controls on the remote are easy to navigate and the fan is very responsive, the App Control is easy to setup and is a nice feature if you're not by the remote. - The fan looks sleek, modern and sits super low profile to the ceiling for the amount of air it moves (less than 10"). - One major thing this fan has going for it over its competitors is that the light housing is not cut off, so you get full light around the room and don't experience dark spots (like other fans), at the top of the room. Makes a HUGE difference! - A final note is that the fan is VERY easy to install. If you're purchasing multiple of these fans you can easy install each of them in under 20mins... I really wanted to speak to the customer support aspect of this company... While support is overseas, the customer service is outstanding and extremely fast. I had an issue with the light memory not working for my specific situation (when the power was quickly toggled (i.e. a quick power outage) the fan's light setting would revert to ON instead of OFF, which would be a major issue for me if this was during the night... OURSTAR worked tirelessly with me to get this resolved and went well beyond what most companies would to properly address my issue (to say they went above and beyond is an understatement). That is very hard to find and they took extra steps to make sure I was FULLY satisfied (even when I was probably driving them crazy)... they stuck with me. Not only did they earn my business, but they showed me they are dedicated to customer satisfaction, even when I am only ONE customer of many. I tried other fans from Amazon, Home Depot and Lowes... and they frankly just didn't cut it... After all that testing you learn way more than you want to about ceiling fans... Purchasing three of these was a no-brainer. My recommendation is if you are experiencing an issue of any kind, to definitely reach out to OURSTAR support and see what they can do. I am extremely impressed. I know there are a lot of other brands out there, but at their price point, features, design and quality... it's super hard to beat. You won't be disappointed! Read more














