Dental Front Office Manual Detailed Front Office Systems for Phones Scheduling Billing and Collections Dental Manuals from Dental

When I started my office, I was lucky to hire a manager with a lot of experience. I was only interested in learning the absolute minimum in regards to the front, but after going through this manual, I feel like I know as much as my manager and can refer staff to the manual if they need more training. Read more

This book should be free to Open dental user as it is a direct advertisement for the software Read more

This book is a great resource to begin or continue the process of systemization in your office. There are wonderful insights on efficiency and practical methods to implement from scheduling to billing and more. I would recommend Dr Killeen’s Dental Front Office Manual or any other resources from the Dental Success Network! Read more

Overprice for the content You can buy great marketing books written by the best marketing gurus for $15 a book This is a very expensive The content could be helpful for a newbie Read more

The level of detail in these books is incredible. I highly recommend this book in particular but really any of the ones in the series. Dr. Killeen does an incredible job of presenting is detail everything you need to know from A to Z with screenshots, spreadsheets, guides, etc. I wish I had this book from day 1 Read more

Great book. Very well thought out and organized material. It has everything you need for training a new front desk employee and get them situated in their role. Read more

We had a change in quite a few front office staff. With this book, it ended up being a great thing. We were able to implement many systems to improve the customer experience. From answer phones to payment options to learning dental insurance it is a great learning resource. The book is heavy on specific software Open dental/flex--but should be applicable if you have updated software--if not then it is probably time to update. Read more

Overall this is a great manual to help you create systems and protocols for the office. The book will list various examples as well as include verbiage which has greatly helped my staff improve their communicate skills with patients. I wish some of the photos were a bit clearer and it does lean heavy on Open Dental but I’m pretty satisfied with the book. Read more