‎ Independently published

Dental Front Office Manual Detailed Front Office Systems for Phones Scheduling Billing and Collections Dental Manuals from Dental

3.2

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About this item

  • Managing and mastering the Front Office of your dental clinic can feel overwhelming. With insurance, billing, phone calls, and endless paperwork, there are so many moving parts that teaching these systems clearly can be a challenge. Insurance claims get denied. Phones ring non-stop. Billing needs to be handled efficiently—whether by mail or text. If any of this sounds familiar, this book is exactly what you need. At 272 pages (plus a wealth of digital downloads), it’s packed with the best phone scripts, proven billing strategies, and expert tips on leveraging insurance websites to ensure you get quick and accurate benefit information. Read more Rated 3.2 out of 5.
Specification

Product facts

Key details

publisher
Independently published
publication_date
January 13, 2023
language
English
isbn13
979-8357340023
book_7_of_8
Dental Manuals from Dental Success Network

Dimensions and fit

weight
‎ 1.59 pounds
print_length
272 pages
item_weight
1.59 pounds
dimensions
8.5 x 0.62 x 11 inches

Item information

best_sellers_rank
#1,044,161 in Books ( See Top 100 in Books ) #73 in Dental Office Practice #267 in Dentistry (Books) #782 in Medical Administration & Policy (Books)
Overview

About this item

  • Managing and mastering the Front Office of your dental clinic can feel overwhelming. With insurance, billing, phone calls, and endless paperwork, there are so many moving parts that teaching these systems clearly can be a challenge. Insurance claims get denied. Phones ring non-stop. Billing needs to be handled efficiently—whether by mail or text. If any of this sounds familiar, this book is exactly what you need. At 272 pages (plus a wealth of digital downloads), it’s packed with the best phone scripts, proven billing strategies, and expert tips on leveraging insurance websites to ensure you get quick and accurate benefit information. Read more Rated 3.2 out of 5.

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Customer reviews

8 reviewsMixed

Rated 3.2/5 across 8 reviews — notable concerns raised.

  • 75% of sampled reviews give 4–5 stars.
  • 25% of sampled reviews rate 2 stars or below.

Customers say

Customer summary is not available yet.

★★★★★

Great front office resource

When I started my office, I was lucky to hire a manager with a lot of experience. I was only interested in learning the absolute minimum in regards to the front, but after going through this manual, I feel like I know as much as my manager and can refer staff to the manual if they need more training. Read more

JDVerified purchase
★★☆☆☆

Don’t buy if not an open dental customer

This book should be free to Open dental user as it is a direct advertisement for the software Read more

Customer1305Verified purchase
★★★★★

Great front office resource

This book is a great resource to begin or continue the process of systemization in your office. There are wonderful insights on efficiency and practical methods to implement from scheduling to billing and more. I would recommend Dr Killeen’s Dental Front Office Manual or any other resources from the Dental Success Network! Read more

Tim McNutt Jr.Verified purchase
★★☆☆☆

Too expensive for the content

Overprice for the content You can buy great marketing books written by the best marketing gurus for $15 a book This is a very expensive The content could be helpful for a newbie Read more

omar salameh
★★★★★

The level of detail is insane

The level of detail in these books is incredible. I highly recommend this book in particular but really any of the ones in the series. Dr. Killeen does an incredible job of presenting is detail everything you need to know from A to Z with screenshots, spreadsheets, guides, etc. I wish I had this book from day 1 Read more

Aryan
★★★★★

Great book for front desk!

Great book. Very well thought out and organized material. It has everything you need for training a new front desk employee and get them situated in their role. Read more

Sage C
★★★★★

Great systems to help get front organized

We had a change in quite a few front office staff. With this book, it ended up being a great thing. We were able to implement many systems to improve the customer experience. From answer phones to payment options to learning dental insurance it is a great learning resource. The book is heavy on specific software Open dental/flex--but should be applicable if you have updated software--if not then it is probably time to update. Read more

J P.
★★★★★

Informative Manual

Overall this is a great manual to help you create systems and protocols for the office. The book will list various examples as well as include verbiage which has greatly helped my staff improve their communicate skills with patients. I wish some of the photos were a bit clearer and it does lean heavy on Open Dental but I’m pretty satisfied with the book. Read more

Natalie Nguyen

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