I love it, but one bottle leaked... OR DID IT? UPDATED!
I love this dispenser. I use foaming soap in my bathroom and kitchen, and I purchase large refill bottles of the soap so I'm always refilling the bottles I have. But I'm never happy with the flimsy bottles in which the soap originally comes. The pump mechanism makes those units top-heavy so they topple or slide around when you push on the pump. But these InterDesign bottles have a larger round base and are much more sturdy. Plus, they look much better than the brand bottles! The brushed chrome finish matches the hardware and other accessories in my bathroom and looks like it belongs as part of the decor. I loved this enough to purchase a second one for my kitchen and I've had my dispensers for about a month now. The pump mechanism has not stopped working on either bottle. I'm currently using regular liquid soap mixed with water (amount/ratio indicators on the bottle) instead of foaming soap and it works great! Given what I paid, I'll be happy if these dispensers last a year. I did deduct a star because one of my dispensers leaked. At first I thought I and my guests were just going through a lot of soap during the holidays. But last night I filled the bottle, dried it and set it on a dry paper towel. Sure enough this morning approximately one inch of soap had drained from the bottle. There is a seam on the bottom of the bottle and I suspect it was defective or was damaged in the delivery process. I'm returning that bottle for a replacement since my other bottle has no such issue. The Amazon return process is pain-free, so this was an easy decision. UPDATE: I received my replacement bottle and when I was transferring the soap from the old to the new, I noticed that my old bottle was actually cracked. I'm certain this was not a defect in the bottle. In fact, I'm probably the one who dropped it and didn't notice it had a tiny crack in it. I notified Amazon that I would not be sending it back and to simply charge me for the replacement but they told me to keep both bottles and they aren't charging me for the replacement. THAT is customer service! I've added in the previously deducted star. Thank you Amazon and InterDesign! PS - the pump on my dispenser is still working fine. Based on my experience with other foaming soap dispensers (and some of the other reviewers' advice) I'm sure it will be a matter of running hot water through the mechanism to loosen and dissolve dried up gluey soap when it does happen. Read more



















