Assembly, manual, contacting the company, missing items
I liked that the product is well made and sturdy. It is safe for commuting short distances My complaint is that I received the package and it was missing pieces. I opened the box to find the scooter, but no manual, tools or screws bolts, charger etc. I found the manual online and saw they had left out two wrenches, and the charger for the scooter. It was mostly assembled, but you had to attach the handlebar, seat and front wheel. I watched the instruction video, but it is not a step by step one. It just shows a guy putting it together and it goes a little fast for me. I thought I could do it since there wasn't much to be done, but without the tools, I wasn't able to anyway. I live in an apt building and ended up getting a neighbor who was handy with this stuff, to put it together for me since he had the tools. I contacted the company, but they are difficult to get in touch with. I received an email from them, after I told them I didn't have the tools or charger. They emailed back, but did not say whether they would send any of the items. I had to order my own charger. It was charged enough that I was able to test drive it in my parking lot. I have not driven it anywhere else yet due to waiting on the charger I had to order to come in. It is very quiet and a good little scooter for the price. I recommend getting the tools you need before hand, which is a T handle allen wrench, & a combination wrench, just in case they don't send them. If I ever order a product like this again it will be locally, just to have the piece of mind. The product is supposed to have a warranty, but I recommend getting the extended one that is offered before placing your order. The scooter company is not opened on the weekends. I tried calling today an hour after they opened, no one was available to take my call, so nothing is resolved. I am glad I got my neighbors help, otherwise, I would have a scooter laying in my floor. I really wish I had ordered from somewhere else. I pray this scooter holds up and doesn't need repairs soon, as I don't have any idea if I would be able to get the parts I would need to fix it, such as a tire replacement. etc. Also another thing I noticed is that they zip tied the keys to the brake line. Be careful when cutting them off. I was lucky my neighbor had a tool to cut them off without harming the brake. Update: The company contacted me by phone & email and said they would send the missing items to me. I appreciated them contacting me back. They were professional & nice. I still recommend having someone to help with assembly, if you are not good at putting things together. I did struggle with putting the handle bar in. It was a little hard to get it in. My neighbor who assisted me had some trouble as well. It is an excellent scooter that rides well and is very quiet. You will get lots of compliments about your scooter. A lot of people have asked me where I got it. Read more




















