Great Customer Service
I bought a King C. Gillette Cordless Beard Trimmer one year ago, and it worked wonderfully during the year. However, last week it stopped working and would not recharge. I checked the manual and the product specified that it had a two year warranty. I immediately googled Gillette customer service and got the phone number. I called the number and after a short wait, I was connected with a very helpful woman. I explained the problem and she suggested some fix options, but none of them worked. She put me on hold for a few minutes, and then said that she connected with the return department, and that they would send me a new trimmer, at no cost. I gave her my contact information, and the return department sent me a request for proof of purchase. Fortunately, I bought the original trimmer on Amazon and I was able to find the original purchase order, which I copied. I sent a copy of the purchase order and within a day got confirmation that a new trimmer was in transit. Yesterday, I received the new trimmer, and it worked perfectly. Thank you Gillette. Read more




















