Wonderful product, until it suddenly breaks
The media could not be loaded. I had this product recommended to me by a friend. It was fantastic at first, used it for my sore back muscles and muscle spasms in lower and mid back as well as shoulders. Truly wonderful. Since it resolved my muscle issues, I only had to use it once in awhile, less than 5-10 minutes weekly. When using it on my girflfriend’s lower back, it suddenly got louder and had a weird vibration. I stopped, made sure everything was connected alright, and resumed using it. After 20-30 seconds there was a very loud noise and very strong vibration. I turned it off and there was obviously a component broken and rattling around inside. I have contacted the company to inquire about a replacement. Will update with 5 stars if they stand by their product and replace it. This massage gun has been used for less than a total of 2 hours run time over 12 months, it should last longer than that. Hope to update with a positive review soon. Edit: Contacted the company via email and phone. It took a couple days for them to call me back, but once they did they immediately authorized a replacement unit. I received a brand new unit (including battery and accessories) within a week. The malfunction occurred because of short screws and thin plastic housing that the internal motor is mounted to. Four screws hold it in place, but once some of the plastic weakens and breaks the motor is completely unsecured. Hopefully they have improved this defect within the last year. Overall, due to product effectiveness and great customer service/warranty I would recommend this product. Read more




















