J. Duke—January 26, 2026✓ Verified purchase
I've been a customer for some time through different products. Having just moved into a new home, I purchased the updated models. One of my favorite things about this brand is that everything you need comes in the box. You technically don't need other tools and things like that to install these products. Is it easier to have professional tools, absolutely. But not necessary. Each install shouldn't take more than about 15 minutes, if you know your way around the equipment. It might take a little bit longer if this is something new for you and you're new to the DIY. The instructions are e pretty simple and easy to read through (yay pictures!) There are also YouTube videos available for you to figure out what to do and how. I think the determining factor for install time is your plumbing, and the amount of space you have to work around in your bathroom to get these installed. If installed correctly, there should be no leakage. It's light weight and I haven't had a problem with anything fitting different bowls (main vs powder room). The same model fit both well. The length of the unit/nozzle worked well on both types of bowl. The equipment is a plastic materials is good quality, the last version lasted me for around 5 or 6 years, I don't expect to have any issues with these moving forward either. I like that they've updated their dials on the control unit. I did have an issue with that on the previous one and ended up replacing it with a generic dial. I hope to not have that problem moving forward. We have been in this house for just over one month. Everything works well and one you start with a bidet, you'll dislike going elsewhere. Give it a shot, and end your dependence on toilet paper! Treat yo self! Read more
Almost Dr. Cody—January 18, 2026✓ Verified purchase
To start, I had sold my previous house with an ultra mega deluxe bidet in the primary suite. We are talking heated seat, night light, user memory, dryer fan, heated water spray… the works. Unfortunately when I sold and moved across the country for a new career role, I missed my favorite seat in the house significantly. Now, I am settled in a new house and back to the basic morning routine experience. Unfortunately, the new primary suite did not have the water closet wired to plug in a super fancy, over the top bidet. Rather than spending money on running electrical, I started to explore alternative options. *READ ON IF YOU ARE WORRIED ABOUT COLD WATER ON YOUR TUSH* I was pretty skeptical when I placed the order. How can I possibly go from a Rolls Royce to a Honda Civic and not be disappointed? Well, what’s great about the Civic is it’s lower maintenance, gets you from A to B, and is extremely reliable. I have found with the NEO 120 the same experience. It is economical, and for its lack of flash and over the top bells and whistles, it makes up for it in practicality and ease of use. It took me about 10 minutes to install with no special tools needed on my end (everything you need is in the box), the “from the tap” water is actually more so refreshing than anything; I was worried it was going to be unpleasant, but my experience has not differed at all from my heated stream bidet. The force of the stream can be a bit aggressive, but once you figure out your optimal cheek position, you’ll be on target every time. The self cleaning feature is nice and the nozzle guard works as it should. Overall, if you are worried about cold water or a sub par experience, just remember, someone who has experienced the joys of the high end throne has given the NEO 120 a resounding “I am glad I bought this.” Read more
Sabrina—February 13, 2026✓ Verified purchase
Love it. Works great and worth the price. Very easy to install for sure. The knobs themselves are very good quality. Sturdy. Don't have any issues and I'm gonna get another one for my other bathroom Read more
Reviewer—May 18, 2019✓ Verified purchase
I just installed this thing and so far it's fine and I have not had the problems I read about here and was worried about when I rolled the dice and ordered this thing. I was concerned about buying this for multiple reasons I'd read in the low-rating reviews for this and similar models. Firstly I'd read that the t valve included with the various Luxe models was plastic and was too weak and would leak. So many people complained. But the one in my box was metal, not plastic. Maybe they had so many complaints that they changed what part was included in the box? Upgraded to metal? That's my assumption. But I didn't know that when I ordered, so I went ahead and ordered a metal t valve with an adjuster lever at the same time. I was going to get the metal t valve by Luxe that you can find here on Amazon but that got leaky reviews too. So I ordered a different one here by Berket called "3 Way Water -7/8" G1/2" - Metal T-Adapter With Shut-Off Valve". Now that I know the t valve that came with my bidet was metal and not the old plastic, maybe I didn't need this one but I figured why take a chance. Plus, unlike the one included in my Luxe box, this one had an adjuster lever (shut-off valve). In the end, I'm glad I installed this other one, because that lever allows me to adjust the water pressure at two points - once on the bidet controls and once back where the hose connects to the toilet tank at the t valve. This brings us to the second thing I was worried about... WOW, some of the reviewers here weren't kidding. If you didn't already have a bunghole, the pressure of this thing would blast you one! Man, that's so strong. I was thinking these other reviewers were sissies and that I'd want that kind of power to really get the cleaning job done, but nope. Super strong spray. Reviewers are right about one thing - in the product photos, you can see that this thing offers a range of pressures on the pressure knob dial. Don't believe it. There's about one usable notch in that whole range, and the rest of the range is just MAXIMUM DEATH BUTT LASER NEEDLE SPRAY. Ouch! It's way too strong. So you have the off position on the dial and then just a slight little bit of turning of the dial to get a nonlethal pressure on your sensitive bonkey hole, who is shy and doesn't deserve that kind of treatment. If you go past the first notch, you will pay for it and yelp at the sting, at least in my house with my water pressure you would. That's why I'm glad I got the above t valve with the adjuster lever, because I can set that to restrict the pressure of the flow to the bidet in the first place before I even get to the bidet's own pressure setting, which is mostly useless, so I don't have any turbo accidents that blast my prostate out the front of me like a golf ball off the tee. Anyway, it's fine with that combo of flow restriction. I was also concerned about leaks from the unit itself, because I'd read that some people would just get leaks coming out of the plastic housing on top somehow that they couldn't source or stop. That may just be luck of the draw in terms of which unit you get, but mine's fine. No leaks. I originally had leaks where I screwed in the t valve to the toilet tank but it turns out it was because I had let the rubber washer fall out. That fixed that, so make sure your washer is inserted before you screw your hose or valve to the tank. So yeah no leaks anywhere for me. Some people wrote that theirs failed after a number of months so I guess I'll keep an eye out. I was concerned about the angle and direction of the spray, but it's fine. You can micro-adjust the direction of the spray if needed after you give it a test run, by just loosening the screws at the back of your seat and slightly repositioning the whole unit, and then retightening. The models that have two sprayers side by side (for rear end and lady bits) seem like they'd have more potential to be off center, but I bought this one with just one sprayer so there'd be no question about whether it was lined up in the center or not. All good there. I was concerned about what I'd read about how the vertical thickness of the unit would push the back connection point of the seat up, meaning the back half of the seat would not actually make contact with the top of the bowl like up front, meaning the seat would bend and potentially crack under you since it wasn't supported. There is definitely a gap so I want to now buy some of those spacers that you stick on under the seat so it will be level, but so far my seat is otherwise fine. I just figure over time the seat might bend or break under those conditions since it's just plastic and not that thick. OK for now though. I think those were all of my concerns that wound up making me delay for a long time on pulling the trigger on this baby, and none have really borne out in ways that I could not mitigate, so I count this purchase a success. I've been wanting one of these for a long time and really like how it performs, and it was pretty easy to install in my case, though toilets vary. It just makes sense to clean oneself this way. Every toilet should have one built in. If you're reading this, I'm cleaner than you, ha ha! Read more