Let me start by saying that I recommend this product not only for its features and quality but also for the outstanding customer support. First, with the product itself: It works as it should, its convenient and the smart features tie right into our Alexa ecosystem. No complaints and easy integration. Basically it does exactly what its supposed to and does it well. Now the support? In a single word...Amazing! Just about 14 months after I purchased this surge protector, it started power cycling and would not stay on. I contacted the Tessan support team and they asked for the description of the issue and a photo or video to show the issue. Once I provided all the information, they stood behind their product and shipped a new one as this issue should not have occurred, especially so soon after purchasing it. Going forward I will be a faithful customer based on their support alone. I'd rather purchase a product from a company I trust than to save a dollar or 2. Read more
works as advertised, very easy to program and use, you do not have to make an account to use this plug. WIFI is required. Read more
I love that you can set a timer or turn it on an off through your phone but I am taking one star off because the timer sometimes don't turn on at all even when it's past the schedule time so I have to go on the app and turn it on myself. Otherwise this is a good purchase. Especially because I use these timers for the glow lights for my plants. Saves me time and a peace of mind when I am away from the house. Read more
Update 6/2025 - the third of these outlets I purchased (this one Sept 2023) has just starting behaving like the other two. I’m never buying anything Tessan again. All three have stopped working. These are not inexpensive. I’m pretty mad. I expect things to last longer than a year and a half, especially when they were $30 a piece. I bought two of these WiFi outlet hubs back in Oct/Nov 2023. They worked very well for long time, occasionally disconnecting from the WiFi, but they were easily reset. I use the scheduling feature in the app to have the power on and off at specific times of day. Well, fast forward to present day mid-April 2025. I’ve been fighting with both outlets for a few months now. Keeping them on is a daily struggle. They usually turn off on schedule, but never turn back on the next day. When I go to manually turn them on, they will stay on a few seconds, then shut off. I have to keep turning them on multiple times until they finally stay on. Sometimes even then they will stay on for an hour, and shut off. I removed the scheduled times from the outlet, and still they seem to shut off at the old scheduled shut off time. I have repeatedly unplugged them, reset them, removed them from the app fully, including data, then would reconnect them, and still I am having all these problems. I’m not technically challenged. We have solid internet in the condo. The outlets are not placed out of range of the WiFi. I’m fed up at this point and I’m just buying Kasa ones instead. Just wanted to put this warning out there - they could be fine for a year or so, and then suddenly be unusable. They are too pricey to only last a year, so not worth it in my opinion. Read more
Update to my previous review. While I unfortunately experienced another failure, upon notifying Tessan, I had a replacement in just over 24 hours. Now that is what I call Customer Service! As they are quick to stand behind their product and warranty hopefully you will not be dissuaded to give their product a try as I think it is a good one. I have ordered six of these extenders and found them and the companion app to be quite good. But even better is the customer support. I had one fail and while it took a couple of messages back and forth through the Amazon web site they are sending a replacement. Product support is key to my future business with a company and Tessan has mine. Read more
I keep one by my bedside. I can plug in the bedside table lamp, the heated blanket in the 3 prong spots. I keep an android and iPhone cable in 2 of the USB slots. I still have USB A cords so this works for me. There are no USB C slots so if that is what you need this will not work without an adapter. (Though I have bought USB A to USB C adapters for use in my car which only has USB C slots. Works really well without having to buy a new entire cord!) Read more
I didn't even know wifi plugs were a thing until I got an ikea cabinet and turned it into an indoor greenhouse. I plug all my lights and fans into this and the app let's me set timers and schedules. It's also integrated into my Google home app, but I normally find myself just using the dedicated app instead. The one thing that could be improved is that the plugs can all be controlled individually, but all the USB ports have to be controlled as one. Which is fine for my purpose, but it would be nice if each usb could be turned on and off independently Read more
Can't even charge my small tablet without getting a slow charger warning, what a joke. Never mind my phone+tablet. Been sitting here 2 hours and it's only gone up 25% with the tablet powered down completely. My bad for not buying a strip with modern power output...didn't realize I'd need the USB ports when I picked it up. Smart functions become unresponsive maybe once per month, while my smart strips of another brand do not. I wish I'd gotten more of those. Read more
