SmileDirectClub Smile Spa Ultrasonic and UV Cleaning Machine for Alingers Retainers Toothbrush Heads and More

I'm on my third unit and I will buy another when this one breaks down because despite the eventual failures this is still convenient and effective. This has been my experience: 1) First unit, 4 months in: The hinge broke and the lid separated. I had to buy a new one. Fix: Right out of the box, lay a narrow strip of duct tape across the hinge to reinforce it. 2) Second unit, 2 months in: The UV bulb partially burned out. On activation, the bulb came on to full brightness but then, within a second, dimmed to half brightness. The bulb should come on and stay on at a consistent brightness level. The sonic cleaning process doesn't rely on the UV bulb, so I continued to use this unit despite the bulb failure. 3) Second unit, 10 months in: The start button stopped working consistently -- the unit would turn on about once every 5-10 button pushes, and eventually stopped coming on at all. I bought a third unit. 4) Third unit, 2 months in: Going strong. Hinge is reinforced, UV bulb is bright. Why I keep buying it: It is very well designed for cleaning my retainers and keeping them safe and out of sight when I am not wearing them. I use plain tap water (no cleaner tabs or mouthwash) and the sonic cleaning appears very effective -- even when I brush my retainers before putting them in for cleaning, the left-over water shows debris that has been detached from the surface. This is exactly what I want. I don't know what difference the UV light makes but I can say that my night-time retainers that I've worn for 5 months are squeaky clean. During the day I keep my retainers in the empty cleaner where they stay dry and out of the way. This unit does take up some bathroom counter space but it is more space-efficient than rectangular sonic cleaners and doubles as a discreet retainer keeper as well. I gave this five stars because I find it very effective to clean my retainers and no other sonic cleaner is as space-efficient as this one. Read more

I’ve used this to clean my Invisalign retainer about 3 times a week for 4 months. Sometimes I also put in the head to my electric toothbrush. I’ve always put in one of the Smile effervescent tablets or a less expensive “denture cleaner” tablet and my retainer is always super fresh and sparkly clean after about 5 minutes of bubbling and UV light. I’m glad I read reviews before purchase to be aware that the lid breaks off rather easily so I’ve been super-careful during set-up and wiping out the machine after use. Despite my care, the lid is starting to crack at the hinges so I’m not sure how much longer it’ll last. But considering the price of this is MUCH less than competitors and its really good performance, I’m very satisfied. Read more

The media could not be loaded. I use invisalign and was looking for an affordable cleaner for my trays. I found this one and apparently didn't read through enough reviews to see that the issue that I had is a very common issue. I have literally not used this thing for a full month and you see what has happened this morning. I noticed a small crack the very 1st day I used it, I thought it was odd because I've been very gentle with it I've never picked it up by the lid, never slammed the lid down, etc. I was so excited to use it and it does work really well that I thought well I'll just be extremely gentle moving forward and it won't get any worse. I was wrong. That tiny little small crack kept getting bigger and bigger. Today a big chunk just completely fell off. Wires are exposed. I realized I should have contacted customer service sooner but as it usually goes life has been extremely busy with sick kids and family members in the hospital that my aligners cleaner wasn't a top priority. It is extremely difficult to get a hold of customer service if you do not use smile direct Club and have an account with them. I've left an email and I'm hoping to hear back soon and will update after my issue gets resolved. This crack was from day 1 and now at a few days short of 1 months use it is completely broken and a danger to use with exposed wires. Read more

I got Invisalign this year and got this cleaner in February. I've now just finished my 30 tray set and this little pod is still going. I've used it every day, twice a day for almost a year and I've been very happy with its performance. Eventually I know this will die, and I do plan to purchase another as I transition to my retainers. For anyone looking at this one vs the Invisalign branded ultrasonic cleaner, I hope you get this one. I bought the Invisalign unit from their website and it did not power on, I sent several emails to their customer service for a return and they never responded. If this review loses them even one sale, I will have done my part for a more fair and just society! Read more