Thanks customer service, otherwise good product
I would first like to say, I ordered this the first time around and they came perfect, so I bought another four pack to keep under my kids’ bunkbeds. They fit great under beds and I love the locking feature. I used those vacuum seal storage bags for things like extra bedding, pillows, and summer clothes, etc., and extra stuff, and put them into these storage containers to keep under the beds. I just needed to buy more, for kids’ Lego, their extra clothes, and toys, etc.. Unfortunately this time around, the top container was completely chipped, broken, and the pieces at the bottom of the original Sterilite box that it came shipped in. It is quite disappointing with how thin the plastic is, that the company doesn’t do more to protect the containers from getting broken during shipping - not even foam pieces or paddings. We all know how boxes are handled, yet it’s like they are asking for their products to get broken. I suppose I thought since the first time I was so lucky, I didn’t think there would be an issue the second time around. I went to make a return online, but for some reason it doesn’t let me after several attempts. I ended up calling customer service and actually speaking with a real associate - NOT a bot. Because it is a third-party I don’t know what the deal is but they don’t do returns, BUT Amazon, thankfully, is giving me a full refund to my payment method, so I can re-order if I wish to. No need to return the order, I can keep the other three working containers. Thank you, Amazon, for doing all you can! Read more




















