The Ice Cream Maker An Inspiring Tale About Making Quality The Key Ingredient in Everything You Do

It is a short read Read more

It only took me two short days to read this great little story about the man trying to sell his mediocre ice cream (you can easily do it in a day). While the story is a little hokie, the message is clear. After finishing the book, I bought 5 copies for some folks on my staff. These are production folks that really never get a chance to be involved in something like that. I call it my "Book of the Month" club. They read a chapter or 2 and then we discuss it. I was pleasantly surprised how well they responded to the book and translated that back to their work. It has really made them understand the value of quality. I would highly recommend it. Read more

This was a very quick read and an enjoyable one (a single flight kind of book). This book does a great job of illustrating the power of employee involvement and how managers need to start listening instead of just barking orders. This would be a perfect "soft" companion book to any Lean journey that has been focused on "hard" tools and technical methods. Unlike many other business novels, including "The Goal" (which I blame for this trend), there is thankfully no tacked on love story or drama between the protagonist and his wife. My only problem with the book is the somewhat ham-handed "of course this is going to have a happy ending" writing style. Everything works out just a bit too perfectly in the end. A longer book might have been more beneficial if it really delved into some of the realistic challenges that could have come up in the "Dairy Cream" company scenario -- both from employees AND from top management. But I will definitely recommend this book to others. Read more

I love this book. Every single new hire in my businesses is required to read this book mad discuss it with the team. Read more

I LOVED THIS BOOK! It was so inspiring and motivating. It really made me see business in a different light. I am a social work major and we read it in a class. When I first was told I had to read this book I was puzzled because it was about business. The book really helped me look at leadership in a different way as well as just treating others in general. I would say this is a good read for anyone despite their major. Read more

From an author that is the master of Six Sigma to write a book that lays out the basics of creating a great consumer experience is awesome. Creating a great experience for customers and employees is not rocket science, yet there hundreds of 300 - 500 page books on the subject. Read this simple book and you will know what you need to know. Then save the money that you would spend on other books and implement action! It really is so simple, we all just make it hard! Read more

Most business books drone on and on about the theories and why things work or don't work. This book cuts straight through all that and teaches prinicples with specific examples that will have you cheering for the book's unlikely hero and hopefully cheering for yourself and team to be the next set of heros. It's about more than just quality, it's about smart business. Read more

Is a nice book with an easy to read story, if you read the Goal for Lean read this book for quality. Read more