3 Years Tested and Worth Trusted
*****Update-Feb 8th, 2023**** Before editing this review again, I was thinking, "How can I find a single element that adequately expresses all aspects of a phone mount?" Approximately 3 years ago, after having the pleasure of contacting VANMASS customer service about the suction cup temperature issue, I determined that their customer service goes above and beyond any other offered by an internet-based company. Usually, when purchasing an item the transaction is over after I can use it as expected and the seller has resolved all my issues. But what I didn't expect was that when I returned to the office back from my Xmas break in 2023 I received an email from a VANMASS wishing me a happy new year and wanting to know how the product was performing now. The 36-month warranty offered by VANMASS is more than a simple guarantee. No matter how much time has passed they still consider the needs and feelings of each customer. These guys have again renewed my belief in humanity with their over-the-top customer service. To the initial query, I believe I have an answer, and that factor is the CERTIFICATION OF TIME. Although the Amazon marketplace is sophisticated, the mission of the phone mount is simple - to make driving easy. This mount has done that for the past 3 years, and I think it will do so well beyond that given its high quality of it. I travel quite frequently with my kids and love to go on adventures with them. Each year we prepare a list of places and people we wish to visit that year. Now that the world has opened up again and the once-sleepy cities have long since been awakened it's time to get out into the world again. We traveled through numerous cities with this car mount, ensuring that we can reach where we need to be. When it's cool outside I'll use the suction cup and when it's hot I'll move the mount to the vents. Either way, you can use the holder to hold your phone as it charges while also allowing it to navigate. This not only ensures safe driving but also consistently saves us money on expensive gasoline Ultimate success in life is created by day-to-day persistence, a process that is often tedious, repetitive, and requires patience. The same experience that this product has undergone allows it to continue to exist today. It is unique but only because it has gone through a long period of improvement. I discovered that they had added more colors. Among them is purple, my daughter's favorite color, I didn't hesitate to get one then because I had no idea that any company even made a purple phone holder. When it arrived, my daughter couldn't wait to open the box because she was excited to have a mount that would match her purple outfit lol. The mount looked as adorable as she did. If you are looking for a phone mount that can be installed on the dashboard, windshield, or air vent to free your hands and bring convenience to your driving, you can trust VANMASS. They are very professional with their service and their products are reliable. ******Original review****** I was conquered by VANMASS! If you told one customer service of a car mount company that every time you finish eating Mexican food, your car mount will be fall off, so you want a refund, what should the customers service do? VANMASS gave us the right answer, they communicate with me over 10 emails, finially solved the issue. I have to say that the moment I got VANMASS I was very satisfied. The package is very simple and elegent. You can tell it is not the same thing as the $5 car mount on the market. The product is an artwork, the cutting is neat, all parts are complete, and the installation is very easy. At first, there was no issue at all, then something strange happened. There are two Mexican restaurants not far from my company, I picked up my lunch there sometimes. The strange thing is that every time I come back from Serrano's, my car mount will fall off, and then I need to clean the suction cup and re-attach them to the dashboard. But I didn't encounter this problem when I came out of another Mexican restaurant. I put the car in the same parking lot, it is so frustrating. I contacted VANMASS for warranty, I think VANMASS is a little wronged though. This kind of thing keeps happening, it is really frustrating. I did not not expect that, the customer service of VANMASS, reply me immediately, and did not think it was a spoof. After she got the details, she asked a question about how long I usually stay in Serrano's. Then I understood the problem. Serrano's business is better than the other restaurant in near street. It took me about one hour to finish my lunch at Serrano's instead half-hour at others. Customer service told me that when the temperature outside the car is 100 ℉， after half an hour, the temperature inside the car is about 130℉, after one hour, 150℉. The car mount fall out because of the temperature growth rapidly. From then on, I would insert the car mount into the the vent or park the car in the shade during the hot weathers, no matter which Mexican restaurant I went to, I never encountered this problem again, lol I am very grateful to the customer service of VANMASS for helping me solve the problem. I truly feel that VANMASS is professional and responsible, the reply is timely and not perfunctory. In short, VANMASS is a brand I CAN TRUST! Best shopping experience on Amazon. Read more
