Virgin Experience eGift Card

I ordered this accidentally. I talked to Amazon and they were able to get a refund from Virgin. I appreciate both Amazon and Virgin's help in rectifying this error. Very much appreciated. Read more

Read the fine print. Does not work on Virgin Cruise Line directly Read more

Be sure and read fine print this is NOT from Amazon could not get a refund and am unable to use it total waste of money Read more

I would avoid this company (The Virgin Experience) all together regardless of which platform you were planning to buy it from. I would also encourage you to look up the reviews on both Google and Reddit (and anywhere else really). I purchased 3 for my son's graduation gift. You pay for them WITHOUT being able to see available dates. I might could understand this on space limited events (that's a BIG maybe). But these were for City Passes in New Orleans. I wasn't able to book for museums, not for specific time slots but for entire days. When you're on vacation, your available days to use these are limited because you are literally on vacation. How do museums run out of all avaliable slots for consecutive days? Customer service gives scamming vibes as they do not have a phone option and their response time is at least 24 hours or longer via text/chat. I ended up having to do a charge back with my bank. We went directly to the museums to purchase the tickets (which were of similar if not cheaper prices with bundle packages directly with the museums on the days we were there that Virgin Experience said were not available. Seriously check out the other reviews. Read more

My husband bought $500 of these cards thinking it was for Virgin Voyages, virgin cruise lines. We booked our cruise and discovered the error when we tried to apply the cards. They need to change the name of this gift card as it is very deceptive. Now we are stuck with $500 worth of worthless plastic cards. Read more

I accidentally ordered a $100 gift card for my niece who started a teaching career, mistaking it for an Amazon card, due to the apples and "Best Teacher "logo displayed. When she called, confused, about the ecard, I Immediately contacted Virgin to cancel. I was told it was not refundable, or replaceable. I saw a review from a customer who had also made a mistake and who was allowed to cancel his order, so I find Virgin's policy inconsistent. My niece has no use for nor interest in the products offered, so I'm out $100. Read more

I bought a race car ride experience with Virgin Experience Gifts several years ago. Each year, however, the availability to book has been limited to either two days in each year or no days at all . As a result I have not been able to book the experience and the company hasn't helped me get a booking. They refuse to give me a refund. For example, in 2025 when I contacted them about availability, they said there was one weekend available in June but when I have them my gift certificate information, they changed and said that "no, there wasn't anything available". Tough luck basically. Read more

Rashieda Felix may be the worst customer service person I have ever had to deal with in 30 years. Like other reviews I saw, I intended to order an Amazon gift card. Somehow, I ended up with a Virgin gift card. I still don't know how it happened. But both Amazon and Virgin wasted my time asking useless questions before eventually telling me their policy is no refunds. Rashieda wins the award for the worst customer service person ever. UPDATE: SINCE DENYING MY REFUND REQUEST, VIRGIN KEEPS ASKING IF THEY SOLVED MY PROBLEM. YES, YOUR DECISION TO DENY MY REQUEST WAS WONDERFUL. THANK YOU SO MUCH. ARE YOU GUYS THAT DENSE AND STUPID. YOU DID NOT SOLVE MY PROBLEM. YOU ARE A WORTHLESS COMPANY Read more