paula carmichael—August 26, 2025✓ Verified purchase
Beyond wonderful. The best hot packs I have ever used. Heat is great in microwave and keep heat a long time. VERY soft on the skin and pliable. No plastic or rubbery feel! “Batwing” Shape helps it stay in place, even balanced on shoulder. Ice function works great too, although they freeze stiff stiff and take a while to melt enough to be pliable. Read more
Elizabeth D.—October 6, 2025✓ Verified purchase
I have shoulder and upper arm pain and this definitely helped support and relieve it. The ice pack is a great plus but I have not used the heat option yet. However you do have to buy the ice/heat therapy pack separately and it can slip out of the pocket . It has multiple options for size adjustment and compression, the shoulder, arm and around the torso. If you are close to the measurements of the two different sizes I would suggest going towards the smaller size if you are female and do not have particularly large chest. I have a little too much material when I tighten it at the shoulder Velcro supports. I have worked and slept in the support and it is pretty comfortable. Great product. Read more
dofl500—January 21, 2024✓ Verified purchase
Great size for neck, upper arms, heated quickly. Used it the first night I received it. Read more
Pat McCarron—October 25, 2025✓ Verified purchase
Works very well, especially with the shoulder wrap. I know it suggest to lay flat when you freeze, but my wife and I both use them around ankles and on bottom of heal, so I freeze them wrapped around empty coke can and it forms and fits perfect! I had to order two more we use them so much! Great product! Read more
Chuck—January 21, 2026✓ Verified purchase
Once out of the freezer it's too stiff to mold to my shoulder shape so you have to freeze it in the shape you want. Also as some others have said it slips out of position too easily. Pro...so far no leaks. Probably wouldn't buy again. Read more
Kimberly K.—October 30, 2025✓ Verified purchase
Fits both my rotor cuff support halters. Stays cold - have had on for an hour and still working.Im impressed. Haven’t tried the hot yet. I’m confident it will hold the temperature it is made for a rotor cuff/ shoulder brace. Read more
Customer—October 9, 2025✓ Verified purchase
I ordered this for my husband and he loves using it on his shoulders. It is good size for the area he needs it and has been refrozen many times. Read more
Kindle Customer—November 28, 2025✓ Verified purchase
Bought for my daughter’s shoulder surgery, comfortable enough to lay on the area and flex to the right position over her shoulder Read more