Contact Ventari
Start with the right path.
Ventari handles different kinds of questions through different support and company channels.
Choose the subject that best matches your request so the message can reach the right review path. Do not include passwords, full payment-card numbers, or other unnecessary sensitive information.
Contact paths
currentCustomer support
Questions about shopping, products, orders, returns, refunds, delivery, payments, or account issues.
Product information
Report an inaccurate description, image, specification, price display, compatibility claim, or other listing concern.
Product safety
Report a product-safety concern, recall information, suspected hazard, or urgent issue involving a product.
Media and press
Requests from journalists, publications, researchers, and media organizations.
Suppliers and fulfillment partners
Product-supply, fulfillment, catalog, and partner inquiries.
Business partnerships
Strategic, technology, distribution, and other business-development inquiries.
Privacy
Questions about personal information, privacy rights, or data requests.
Security
Report a suspected security vulnerability or other technical security concern.
Accessibility
Report an accessibility barrier or request help using the Ventari experience.
Careers
Future roles, work opportunities, and company-building inquiries.
For order and shopping questions
currentUse Ventari’s customer-support path for questions involving a purchase, delivery, return, refund, payment, account, or product.
Include the information needed to understand the issue, such as the order reference, product, date, and a clear description of what happened. Avoid sending passwords or complete payment-card information.
Ethen does not currently have access to customer accounts or orders, so order-specific issues should go through the support path rather than the AI assistant.
For media requests
currentMedia requests should include the publication or organization, the topic, the type of information requested, and any relevant deadline.
The Company Facts page provides approved descriptions and terminology for Ventari, Ethen, and Upcube.
Ventari should not promise a response to every request or publish an unsupported media-response time.
For suppliers and partners
currentSupplier, fulfillment, and business inquiries should explain the organization, products or services offered, operating regions, fulfillment capabilities, and the proposed relationship.
Submitting an inquiry does not create a partnership, product approval, listing commitment, or commercial agreement.
Ventari should review potential partners against product-information, fulfillment, customer-treatment, legal, and operational requirements before making public commitments.
For privacy and security
currentPrivacy requests should use the process described in Ventari’s privacy notice and consumer-data resources.
Security reports should include enough detail to reproduce and understand the issue without accessing, changing, or exposing data beyond what is necessary to demonstrate the concern.
Do not publish suspected vulnerabilities publicly before Ventari has had a reasonable opportunity to review them.
What not to send
currentPasswords
Ventari should never need your password in a support message.
Complete payment-card numbers
Do not send full card numbers, security codes, or other unnecessary payment credentials.
Unnecessary identity documents
Only provide sensitive identity information through an approved process when it is genuinely required.
Malicious files or instructions
Security reports should explain the issue without creating additional harm.
Response expectations
Ventari reviews messages through the applicable contact path, but no universal response-time guarantee is being made on this page.
currentFrequently asked questions
Can Ethen help with my order?
No. The current Ethen assistant does not have access to customer accounts, orders, or delivery status. Use customer support.
currentWhere do I report incorrect product information?
Use the product-information or customer-support contact path and include the product and the detail that appears incorrect.
currentHow do I contact Ventari about a partnership?
Use the supplier, fulfillment-partner, or business-partnership path and describe the proposed relationship clearly.
currentWhere do I send a media request?
Use the Press and Media path and include your organization, topic, request, and deadline.
currentDoes Ventari guarantee a response time?
No universal response-time guarantee is made on this page.
currentLooking for customer help?
Start with Ventari’s Help area for shopping, delivery, returns, payment, product, and account questions.
Visit Help