Great rug
I am not quite sure exactly how to rate this, hence the 3 stars. The rug is great! Pretty! So stinking soft to walk on in bare feet! Water beads up on it. Awesome price! It's a great rug! I ordered an 8x10. That was the size I needed & wanted. I got a box that said it was an 8x10. The rug I pulled out was a 9.5x12. I contacted the company. They took their sweet time getting back to me, so I contacted Amazon. Amazon suggested exchanging it. I felt like that wasn't going to fix my problem, but I tried it. Before the new rug showed up the company offered me a discount on a rug straight from them with a discount in the correct size. I waited on the exchange from Amazon. Low & behold I once again got another 9.5x12. It's nice, but it's just a bit big for my needs. So, I contacted the company again. They offered me a 15% discount on a purchase straight from them. I thought I'd go for that & give my son the bigger rug. Problems solved. Well... I get another email offering me a free rug in the correct size. WOW! I was a happy camper! So, a couple days later I get an email from the company asking for a picture of the box that said my 9.5x12 rug was marked 8x10. This is now 5 days after I had decided to give my son the bigger rug & purchase the correct size with a discount. That box had been hauled to the cardboard recycling bin at my local dump (because I am a responsible adult). I offered to take a picture of me measuring the too big rug, but I can't take a picture of a box I no longer have. I was then told they would have to consider the situation & get back to me. That was like a week ago. No more word from the company & still living with a rug that is bigger than I want. I'd say if you want a 9.5x12, order an 8x10! It's cheaper & you'll likely get the rug you want. Customer service has gotten back to me. They have bent over backwards to help me now. I am getting a replacement in the correct size. Once again, I can't say how much I love this rug. It truly is a wonderful rug! It is so pretty & incredibly soft. Water just beads up on it. For some reason dog's prefer to puke on rugs rather than vinyl planking. Max hasn't done that yet, but I feel certain he will & this will be SO MUCH BETTER than my last rug when he does! So much easier to clean. Read more






















