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The media could not be loaded. My husband and I have spent HOURS over the past couple years researching automatic coffee machines but we were never willing to pull the trigger because of so many negative reviews for the Phillips and DeLonghi brands. If you’re gonna pay over a grand for a coffee machine, it better not have basic issues with things like leaking and temperature. Machine size and profile were also an issue for us. We decided to just wait it out, hoping something amazing would hit the market eventually. Well -- IT HAS! This machine is exactly what we had hoped for and more. Other reviewers have hit most of the main points but after using this machine for over a month, my favorite parts, besides making the best coffee I’ve had from any machine, are 1) The amazing digital touch screen and prompts (very user-friendly), 2) the vast selection of drinks with detailed descriptions and customization options, 3) the self-cleaning functions 4) the milk feature 5) the large water container that is SUPER easy to remove and reattach without spillage, 6) the favorites menu feature, 7) the hot water option (electric tea kettle no longer needed!). You can slide the bean cover completely off -- it isn't attached -- so you don't have to worry as much about height space when filling the beans. I didn't get the milk container and recommend that you don't either -- you just don't need it. The connection hose is flexible and sturdy, brilliantly sits in the tray, and you can easily place it directly in a quart of milk to minimize having to clean an extra container or stash it in the fridge. It is a very sweet feature! (Note that the manual recommends you do NOT use anything with cream.) I initiate a cleaning cycle just for the milk system after every couple drinks for peace of mind (it’s only 2 minutes). I make espresso, coffee, lattes, cappuccino, macchiatos, and many other varieties. It's super fun and easy to try them all! The only real negative for me is that you cannot create your own drink milk ratios. You can easily adjust them, but there are limitations. For example, the lowest milk ratio for a latte is 30% milk, which is still too much for me. And there is no other coffee drink option with less milk. I called support and they said Bosch may update this in the future, and with the handy digital app, I should automatically receive any software updates. SUPER NICE! In the mean time, I just add a shot of espresso to my latte and it's a home run. The coffee temperature is indeed hot (129 deg F) which is a priority for us (slow brew is 158 deg F). Many other machines apparently fall short on that, but we were not disappointed! And you can adjust the temperature. The manual is sparse which was a surprise because there are some nice features that you have to discover on your own. For example, when you select a drink, you will get a customization screen, but then if you click on the drink name in that screen, it shows you a description of the drink… kinda important but not obvious. I didn’t find that kind of detailed info in the product description or on their website either. I called customer service once (about my milk ratio question), was connected to a real person quickly, was passed around a bit, but I eventually got to the right place and they were helpful. It was definitely nice to get real people. Slight learning curve on emptying the drip tray so be patient. Pull the whole thing out at once with your hand underneath to support the end and tilt it slightly toward you. When you get to the sink, tilt it away from you and the water pours out of the channel on the left end. Then just reinsert the whole piece — no need to take it apart unless you want to rinse it. So far, we are SUPER impressed, super happy, and so so glad we waited patiently for this beauty. I hope it continues to perform well because so far, it’s definitely worth its pretty penny! Update: As of August 2025 (12 months of use), we love this machine more than ever ( though still no update to the milk ratio feature ). Read more
