Brondell Bidet Toilet Seat S1400 Smart Toilet Seat Dual Stainless-Steel Self-Cleaning Nozzle With Clean Plus Technology Endless Warm

I'm pretty passionate about this product so be ready for a rather long review. First off, I bought my first Brondell bidet about a year ago. I had been interested in getting a bidet for quite a while and, despite some skepticism from my family ( eww, water squirting on your butt! ), pulled the trigger and bought the Brondell Swash 1400 with the round bowl in December of 2018. Bottom line, we loved it, and I mean we ALL loved it. My families skepticism soon turned to praise as the discovered the wonders of having a bidet and a truly clean bottom. Installation was a breeze. The only difficult part was installing an outlet next to the toilet installing the actual bidet only took minutes. The included instructions did an excellent job walking you through the process. The only hitch, and I can't pin this on Brondell, was that the bidet did not fit quite right on the toilet. The front of the seat hung over the edge of the toilet about an inch. If you look at the pictures I uploaded you can see what I am talking about. It wasn't a problem for my wife but for me things could get a little crowded up front. It was tolerable so we just left things as they were. I was impressed with the durability of the Brondell bidet. This is a device that gets used multiple times a day every day of the week. We have had zero problems for over a year. The only problem that did arise was my wife getting ticked off that the kids kept using the toilet in our master bath so they could use the bidet! Well, we solved the problem by purchasing a second Brondell Swash 1400. This time with the extended seat. We took our time measuring dimensions on the toilet we were going to be replacing our old toilet with to make sure the Brondell bidet would fit properly. It was a success. The seat fits great on the new toilet, looks great, and I really appreciate the extra room up front. We replaced our downstairs toilet at the same time and did the same job of making sure we would have sufficient room between the seat attachment points and the tank so the bidet could sit back far enough to maximize the room up front. I have attached pictures of the toilets we ended up buying. You can see in the pictures with the wood grain flooring the difference the new toilet made with how the seat fits. Part of what makes the Brondell such a great bidet are the variety of controls that the remote gives you along with the two user customizable presets. It's great to be able to just push a couple of buttons and the seat temperature, spray pressure, spray width, and oscillation settings just the way I like them. My wife thought the night light was too bright and I didn't like chimes when you sat down which is why the ability to customize settings is so wonderful. We turned off the chimes and the night light and now both my wife and I are happy. To sum things up, I don't think you can go wrong buying the Brondell Swash 1400. I did quite a bit of research before buying and the specs and features of this unit along with the many testimonials I read convinced me that this was the bidet for me. My parents were so impressed when they visited and used the Brondell bidet that they made the decision to buy on for their house as well. Do yourself a favor and pick one of these babies up today, trust me you will be glad that you did! Read more

All I can say is I wish I had tried a bidet sooner! I have been using this product for over a year now and it works flawlessly. Warms the water nicely and the seat too if you like, and the length of the cleaning cycle is perfect. Adjustable spray width, water temperature and pressure, and oscillation make it very easy to suit the user. It does require an electrical outlet which I imagine most bathrooms do not have near the toilet (as in my case), so the cleanest installation may mean installing an outlet (GFI of course) near the toilet which isn't particularly difficult but could require a bit of drywall and paint work. I also installed the input water filter which is probably a good idea if you have old pipes. I figure the filter will extend the life of the product so for me it's worth the extra dough. They suggest changing the filter every 6 months, but my pipes are relatively new and run pretty clean so I've been using the filter for over a year without changing and no issues. Read more

It worked great for 2 months. Spent a week jumping through trouble shooting procedures via email (customer service hours by phone end now at 2p Pacific). Figured out (without their help) that the reason the nozzles stopped coming forward was because the water heating element was not working. They didn’t work with Colorado winter cold water. When I purchased the bidet, I chose to pay for heated water for a reason. Brondell said to send it in for repair. BUT they would not accept a box that exceeds 23x19x9. I squandered an afternoon checking UPS, U Haul, FedEx, USPS and Home Depot (where I went to purchase an interim toilet seat while the bidet was being sent back to Brondell) with no results for such odd size requirements. I sent an email asking where I could get such a box, and said it would make it simpler if they would send me a replacement and I could send the defective one back in that box. Their reply: “ Regarding your request for a new unit, I'm afraid I must inform you that we are unable to ship a replacement box for your unit. It is the customer's responsibility to procure appropriate packaging for the repair. In addition, I regret to inform you that Brondell's return policy does not permit the return or exchange of a bidet once it has been installed and/or used. This policy is in place to ensure the quality and sanitation standards of our products.” I suppose it is a very clever way for them not to honor their advertised year warranty by imposing ridiculous mailing requirements. So, by all means, spend $500 on a Brondell bidet if you only need it to last for 2 months and don’t mind deceptive warranty promises. I would, however, like to say THANK YOU TO AMAZON, who made an exception to their return policy on hearing that Brondell wouldn’t even send me a box or accept a box in a more standard size. I will have to pay a $100 restocking fee, but Amazon is basically absorbing the remaining $400. This 1 star review is strictly about Brondell and not Amazon. Read more