After a year or so of having my original steamer, an interior screw or something came loose and inhibited the function of the item. I had loved using it and was quite sad it had stopped working properly. The customer service team at Jack & Rose worked very quickly to resolve my issue and provide replacement which was within their 2 year warranty. My replacement steamer is the same top notch quality, portability, speed and power as the first and I love it just as much as my original. The brand offers probably the best portable steamer on the market, with the unique functionality of steamer & iron, rotating head, packability, and international usage. The packaging is top tier and provides a satisfying and secure experience receiving the product. The amount of water it holds is substantial for a solid steaming session, but it’s easy to refill too if you need more water/time. If you are careful not to directly touch the metal plate or steam towards yourself, the rest of the steamer handle etc is safe and should never cause burns with proper use. I would recommend for the quality (I think my interior screw was a fluke flaw) and for the customer service and speed of reply and follow up care. I plan to keep using this brand for the rest of my life, realistically! Jaina From the support team was easy to work with, fast, reliable, and followed up with care and intentionality to provide everything I needed and to allow me the opportunity to share my thoughts easily with providing a link to review as well. Thanks Jaina & the Jack & Rose team! Read more
I am thrilled with my Jack & Rose Travel Steamer and the customer service provided by Jaina. I purchased mine 1.5 years ago and used with no problems on the high steamer setting several times a week. I never have to iron anymore. I used to have a big steamer in my bedroom to steam my clothes for work, but it was clunky in my room. The handheld steamer is discreet and easy to use. The best part is that you can fill it with regular tap water and it heats up and puts out alot of steam quickly. The unit does not require all of the cleaning and maintenance that my big steamer needed. The steamer recently stopped working. I checked my Amazon order history and saw the 2 year warranty and an email address for Jack & Rose support. I sent an email and received a response within 24 hours from Jaina. She asked me to send a video of the steamer and quickly shipped out a replacement. I was only without my steamer for a few days. I love the product so much that I bought one for my sister for Christmas. I traveled to Italy and my steamer was one item that I was sure to make room for in my limited luggage. Highly recommend! Read more
If you’re still on the fence about buying this I completely understand. Not all steamers are created equal, but this one is AMAZING! So amazing in fact, we own two and we’ve already “sold” two more to our friends. My husband originally bought one because he frequently travels for work, needs suits but likes to take only a carry on. So we grabbed this steamer because it’s small, compact and said it travels great. He called and said it worked great. Jump ahead a few months and we were both traveling to different spots but both needed the steamer so I bought another one to go in my carry on. While on my trip a friend needed to steam some of her clothes and used my steamer. Before I was even out of the shower she had already ordered one, lol. On a trip my husband had to take one of his colleagues needed to borrow his steamer for one of his suits and sure enough when he was done he ordered one! It’s so easy to use, also works great as an iron if needed. Gets all your wrinkles out and easily fits in your carry on. What else do you need? Order it! You’ll thank me later Read more
This little thing is pretty impressive. The steam power it has is incredible, and the fact that it doubles as an iron is amazing. Even though the water reservoir is tiny, the steam output to water usage is about the same as other steamers, so it’s basically getting the job done faster (higher steam power -> faster steaming/getting the job done ->faster water usage). The ONLYYYYY complaint I have is the little plate cover (at least I guess that’s what it’s intended use is?) doesn’t fit the iron, so it falls off; and b) is absolutely most definitely NOT heat resistant/insulatory. So once you’re done with the job, you’ll need to either let the iron cool itself before packing it away, or buy a separate iron heat sleeves. But other than that, it’s great! Read more
Loveeee this steamer! I bought it for traveling and it honestly surprised me with how well it works. It heats up quickly and removes wrinkles really easily. Super practical and compact perfect to take on trips. Read more
Great product. Super easy to use and very effective. I wish it held more water. Removes wrinkles very quickly. Read more
This is the best steamer. It works like a dream. Easy to use. I am is giving it a great review because it deserves it. No leakage, easy to fill. And the winkles disappear! Read more
