Jackery Solar Generator 5000 Plus Portable Power Station with 500W Solar Panels and Manual Transfer Switch 5040Wh Power

Worked perfectly. Using it as a time of use. This started up and ran my 3 ton AC unit. Please note that unless you are a licensed electrician, you will have to pay someone to hook it all up. It cost me $3600 for the install. I have had it up and running for three weeks now. The only downside is that idle consumption draws quite a bit of power just on and not doing anything. Read more

Incredible customer service that was not needed for their Incredible Jackery Explorer 5000 plus unit. It was a delivery issue that managed to smash a wheel on the very well packaged & heavy padding especially around the wheel (the wheel that was crushed). The unit surprisingly (considering what must have been a very harsh mishandling by the delivery company) still worked great. However, I was concerned the harsh impact could have future effects internally (despite working perfectly). Jackery completely understood my concerns, and offered to immediately send me a replacement wheel, then because of everyones busy Christmas Holidays activities, allowed me to wait for the unit exchanges until after the holidays. In addition, I had several questions and responses with Team Jackery (customer service), and our many correspondences were all answered each time the very next day (all emailed). The unit is great! Customer service is great! I will exchange the still working unit in January (for piece of mind from the very hard drop), and will build my full home backup systems with confidence and with all of Jackery's products. Read more

Great option for energy needs Read more

Should have got this last year. Read more

Update: after working with Jackery support it was determined a safety insulation check the unit runs daily at 2am was failing due to an extended extension cord I was using. Once I changed how I configured the AC power out, I have not had any trouble. Jackery also back-leveled my firmware a bit to where this test was not so sensitive. I like all the features of this unit, and it is now working as I wanted. With this I have updated my rating to 4 stars. Unit has often dropped (8 times) its AC power when powering various devices, when average watts draw is ~50, and peak at ~250 watts. When this occurs it also drops connectivity to the app and locks the unit requiring it to be reset. At this point I cannot trust it. I have an open ticket at jackery - if their service doesn't step up to my satisfaction, I will return the unit. Read more

This is the best purchase we made it saved us lots of times it was definitely a smart buy great quality Read more

Shipping was perfect item is exactly what we expected. We have not been able to use it yet, but it looks like it’s going to meet all our needs come hurricane season. Read more

Do not buy from Jackery. Their warranty is worthless. I purchased a Jackery Explorer 5000 Plus solar generator from them. The product is good, but a high PV port plug soon broke (bad design). To their credit, Jackery offered a warranty replacement, but in 2 months of back & forth, Jackery has not provided the proper packaging and shipping labels to actually make a return possible; in other words, a worthless warranty on a very expensive piece of equipment. Read more