KoalaInGTR—September 9, 2024
Purchased with doubts but the product actually works great. No complaints on vacuuming. Maybe not as sleek as Dyson but all functions are on par. Whatsmore you don't need to hold the garbages in the vacuum, all get sucked into the bigger trash bin every time you finish vacuuming. This is the best of all. Also the mopping head is easy to use and yield great results. It saves a ton of effort mopping the floor manually. The only thing is the battery is a bit short on lift but the secondary battery included make it up. Let's see how long it last. Read more
c. frye—November 8, 2024
This vacuum worked well out of the box, but as soon as I tried to switch out batteries and clean the filters it was a disaster. The battery will not come out of the battery compartment. As a result, I cannot even get the serial number (inside the battery compartment) which you need to.access customer service. After many attempts to get past the serial number problem, I finally got a human who suggested I knock it against a hard surface and jimmy the battery out with a credit card. When neither of those worked he offered to send me instructions on how to dismantle the motor. In addition, though you he manual gives instructions o how to take the filters out and clean them, there are no instructions o how to put them back, which was very difficult. This product got good reviews because it works well until you try to do routine maintenance. Read more
ERIC BARTON JOHNSON—December 10, 2025
This vacuum ROCKS! Major upgrade over our old Shark, and better even than the hand me down Dyson we had for awhile. Great for wood floors and tile. Lightweight and easy to maneuver. Even fits in some pretty tight spaces! The charge / waste disposal stand is great too. The LG bags are expensive, but there are ways around that. ;) Overall, I'm very happy with this purchase. Dare I say... best vacuum I've ever owned! Read more
mgs—May 5, 2024
LG Model a949KTMS Unpacking the box the vacuum appeared to be well constructed. The parts (body, extension pipe, and nozzles) fit well together. The accessory tools fit conveniently into the docking station. The instruction pamphlets were easy to understand. Here is what I liked about the vacuum. 1) It’s light weight. 2) Carpet nozzle has headlights 3) There is a mop nozzle for washing/cleaning hard floors. 4) 3 suction settings (low, med, & high) 5) Battery life is longer than my old vacuum – but not as long as advertised. 6) Docking station empties vacuum dust bin into a dust bag inside the docking station when vacuum is inserted into the docking station. Here is what I dislike about the vacuum: 1) I am unable to use a suction setting above the lowest setting. If I try, the carpet nozzle sucks up the carpet and the electronics interprets that as a blockage and shuts off to prevent damage to the vacuum. My carpet is plush-like. I do not know if this shutting off characteristic applies to other carpets and I do not know if this characteristic is peculiar only to my machine or if it occurs with all machines of the same model number. 2) The extension pipe does not extend far enough for me. (It’s too short even at its longest length, but I can live with it). 3) The advertised battery life (200 minutes with 2 batteries) is highly mis-leading. LG conducts the battery life tests without a load (i.e. without the carpet nozzle attached) AND at the lowest suction setting. In real-life practice, the floor nozzle is attached, and I suspect higher suction settings are used for those who can use higher suction settings. Nevertheless, even at the lowest suction setting, I get about 40 minutes per battery which is still longer than my older vacuum which got about 20 minutes, but on higher suction settings. 4) The cost. This is a very expensive vacuum. I got it “on sale” and with an extra $200 OFF coupon on top of that. Even with that it’s too expensive. My older, less expensive vacuums do just as good a job of vacuuming the carpet as this expensive LG model does. Improvement suggestions: 1) Incorporating an adjustment for the height off the floor of the carpet nozzle. In my case, this would allow for greater suction use without causing the vacuum to shut off. I envision a display where a “settings” icon could be pressed and various choices such as Plush/Saxony, Frieze/Shaggy, Berber, Low Pile, and Hard Floor choices would display. Depending on the selection by the user, the carpet nozzle would raise or lower to the height best suited for the type of carpet you selected. 2) Replacing the battery bar indicator with a digital display so the user knows exactly what percent power remains, for example readout would indicate 25% (instead of 1 bar). 3) Increasing the length of the extension pipe by about 3-6 inches. 4) Inside the docking station doors, create ‘sleaves’ where one can store the instruction pamphlets. 5) Lower the cost. Overall, I like LG products. I have an LG Microwave and an LG refrigerator and both are excellent. I like this LG vacuum as well. The automatic dust-bin emptying feature is very convenient, and the vacuum does a decent job vacuuming the carpet even on the lowest suction setting. But I feel this vacuum is currently over-priced and I suspect the price will drop when the novelty of the automatic dust-bin emptying feature wears off. Read more
Customer—December 30, 2025
I bought this vacuum and it worked for 6 months and stopped… called the assistance that inform me that they don’t have assistance in Florida and it had to be packed and sent to California, assistance sent me a box that got to my house all ripped and I had to get a new one, paid $28 for the new box packed and sent to assistance… the Assistance had the vacuum for over a month and they don’t have the part to fixed and just now received and email saying that I have to send the receipt of the vacuum to proof is mine, like I just found a $900 vacuum in the street somewhere… I am so very disappointed to buy this vacuum I can’t even explain. Spend your money in any other brand that give you a better assistance. This one you won’t have assistance Read more
Judith A. Loesch—July 29, 2024
I finally have found a cordless that actually picks up dog cat from 3 dogs and 7 cats. It had a powerful light to see the dirt. It comes with 2 powerful batteries but I have only needed one to vac the whole house. It is heavy duty and well made. When I’m done I dock it and away the dirt goes. It comes with a nice selection of cleaning tools. That fit nicely in the docking station. It is pricey but for a quality cordless that actuallycleans well it is worth it. Read more
Caius—November 3, 2025
This vacuum worked ok at first, but pretty quickly encountered an annoying error where it would start getting jammed and blinking after sucking up very little debris. It got to the point where it needed to be unjammed after every single use and that got pretty tedious. Not work $800 any day of the week. Read more