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UPDATE on the update: received a brand new carry-on bag! They DO honor their warranty! This one works perfectly! The only problem we had with the other bag was the telescoping handle that broke. The replacement they provided has no problems whatsoever! The bag itself is great, holds a lot, well made, and rolls very well. Excellent customer service!!! I would certainly recommend this company! UPDATE: I increased my review to two stars. Contacted their customer service, and there is a 3-year warranty on this bag. They are replacing for free. We shall see what the new one does! Terrible! Took a trip to Germany, and the handle broke before we even got on the plane. By the time we returned, the return window was closed. DO NOT BUY! Read more






















