Lyn—December 9, 2025✓ Verified purchase
This is an amazing heating pad. Works great: super soft, has six settings, and the sheer size of it is my favorite thing. I like to turn it on a lower heat, like 3 or 4, at bedtime on the 2-hour setting just to get cozy. But the main way I use it is for menstrual cramps—it has been a godsend for relieving abdominal, low back, and leg cramps that come with the not-so-friendly monthly "friend." After having mine for almost a year, a coil or wire on the inside got damaged somehow and it suddenly started flashing "F" on the remote's screen. I tried unplugging it from the wall and disconnecting the pad from the cord (which is what they recommend trying on the product page of Pure Enrichment's website) ... but no dice. Tried it several times and the issue did not resolve. So I called Pure Enrichment customer service, and they were the BEST. (I don't give that compliment out lightly.) I told them what happened, gave them my Amazon order number, and the agent said they would have a new one sent out right away (via Amazon for faster shipping). There's a five-year manufacturer warranty on this heating pad, so barring something like "I accidentally left it too close to the fireplace and it went up in flames!" ... I think they'd be very generous if replacing it for you. As long as you're doing so ethically and honestly. Oh, and my dad got one for himself. It helps him with tight back muscles and he really likes his too. He hasn't had any issues with his. Hope this review is helpful! Read more
Neff family—February 11, 2026✓ Verified purchase
This company has great customer service. I found this item to be extremely helpful in reducing my back pain. It is a great size and easy to use. There is no odor to this item and is light to carry in an overnight bag or suitcase for travel. The quality is very high and a great value for the cost. When I had an issue, (my fault since I didn't know that you are not suppose to lay directly on it) the customer service department answered my call immediately and is replacing the heating pad after one full year of use. Customer service is so important and I was so pleasantly surprised Read more
Laurie—February 22, 2026✓ Verified purchase
I like this heating pad even though the temperature is a bit funky. The pad is soft, flexible, and a nice large size. I’ve used it on my upper back while sitting in a chair, and over my stomach to sooth an upset stomach. Sometimes on a cold evening I’ve put it on my lap to provide some warmth. I like the auto shut-off at two hours. The heat setting doesn’t seem consistent. For example, I set it at a two or three, and a half hour later it feels quite cooled down, like at a one. I’ve decided to keep it as there is a good warranty on it. So far the positives outweigh the negatives. Read more
Sandy—February 23, 2026✓ Verified purchase
Hests up quickly and has a range of temperatures to suit your needs. It is lightweight and the size is perfect for my back. Read more
Sam—January 22, 2026✓ Verified purchase
The pads are comfortable and simple to use. They have plenty of different heat settings too. More than that, though, the company behind these products is fantastic. We bought one of these pads in 2022 and it just started to have the blinking "F" error in Jan 2026. One quick call (and one email) to PureEnrichment's support line and they took it under warranty and have a new pad on the way to our home. They stand behind their products! Read more
Junebuggy—January 12, 2026✓ Verified purchase
Purchased this heating pad for my daughter as a Christmas gift. She commented that it works perfectly, heats up quickly, stays hot and size is exactly what she wanted. Id say this is a home run. In fact, based on her rave reviews, her sister ordered one for herself. Great heating pad. Read more
fiona ollvierre—January 29, 2026✓ Verified purchase
It's definitely decent and gets very warm. My main issue is the large plug attachment that is hard and uncomfortable depending how you lay on it. I wish it were angled at the corner like some others I've seen. Also have some concerns with washing. Not sure why the cord detaches from this plug because there's still exposed metal in the female end of it, which isn't removable from the pad. It also tends to fade out of heat randomly, even with the "stay on" setting enabled. Read more
Lisa N.—January 5, 2026✓ Verified purchase
Feels like a warm, soothing towel. I am very happy with this heating pad for many reasons - the length is generous, easy controls, comfortable heat levels, an automatic shut off function, the cover is soft and lightweight. I was concerned about the price point but it has turned out to be a very good investment. I use it every night to ease my nerve pain. Read more
