J L—November 15, 2025✓ Verified purchase
I used the old formula for years after the brand first used stopped being made. The original version was a useful and good product that did the job. The things I disliked like about it were that the depilatory creme had an unpleasant chemical odour. It was also somewhat watery as was the finishing creme. My biggest criticism was the shelf life. It pretty much expired after about 12 months. Sometimes, you might get an extra 3-4 months out of it, though. I am happier with this new version. Both the depilatory creme and the after creme are thicker and cling better. The diplilatory creme has a truly clean, freshly washed scent to it whilst the finish creme smells like vanilla to me now. This version also comes with a little spreader for spreading the creme. I did not notice it in the box and used my finger as usual, but this spreader is a nice touch, and I look forward to trying it next time. You still have to know how to use it properly to avoid burns. Run a wash cloth under a hot tap. Wring out the cloth and place it on the area where you will use the dipilatory. Hold it in place until the heat has lessened by about 50%. You are doing this to open your pores. Now, lightly blot the moisture dry with a soft towel and then apply the creme thickly. Do not rug it into the skin. Simply apply a THICK layer of it in ever spot where there is hair to be removed. I use a timer and let the creme stay on for 9 minutes. I use a wash cloth and very warm water to remove the creme. I wipe pretty hard to remove the creme. You will see the hair come off in the creme. Once all of the creme is removed with very warm water, put the wash clothe under a cold tap, and use it to keep rinsing the area with cold water for a least a full minute, 2 if you have the patience. This step is CRUCIAL. You make sure all of the creme is removed using only COLD water and a soft wash cloth. Once you feel no residue remains and your pores are closed, blot dry again and then apply the finishing creme. Yes, the area may be a little sore but not for too long. If you rinsed well, you should not see any redness. I do not recommend you use this more often than 2X per month. Every two weeks should be more than enough. I think once per month is fine for myself, but I always forget and let myself go much longer. Thus, I always have at least half a tube that is lost once the shelf life has expired. I use it for my upper lip. If I used it once per month like clockwork, there would be no time for the hair to grow back enough to be very noticeable. If your hair is dark, especially, you will see a huge difference in your appearance once the hair is removed. Overall, I heartily recommend this new version. This is not just new packaging. Sally Hansen has made several real improvements here! Bravo!! Read more
Tania—February 13, 2026✓ Verified purchase
I have been using it for years and it does a good job (no coarse hair). I have not had any allergic reactions so far. My son tried a patch test and did not remove his facial hair. He has very sensitive skin and experienced a bit if a chemical burn. He has a more coarse hair So, although it works exceptionally for me, and I recommend it, please always do a patch test and follow the enclosed instructions. Do use warm water and very gentle cloth/towel for removal. Read more
B—February 4, 2026✓ Verified purchase
I had a better experience with this product than with Nair- burned my face and Nads- didn’t remove any hair. So for me it’s a win. It did pretty good at removing hair. There were a few pieces I had to pluck afterwards. I left it alil longer than 5 but not over 8 mins. There was some irritation but the aftercare cream helped. The aftercare cream also smells really good! The spatula included had a tiny tip at one of the edges that could’ve scratched my face- meaning it wasn’t perfectly smooth/clean cut. I find that the spatula is okay for application but for removal a damp, wet towel is better. Read more
H—February 18, 2026✓ Verified purchase
It has a pleasant fragrance, doesn't irritate my skin, and removes all unwanted hair quite easily. Read more
S—February 2, 2026✓ Verified purchase
I don't have sensitive skin but from the moment I put this on it stung/burned my upper lip. I only let it stay on for 3 mins before taking it off. It didnt remove any hair!! My lip wasn't red or anything but it was sensitive for a couple days after that. This product will be going into the garbage. I bought the Nair face cream with almond oil and liked that hair removal cream so much more! And it actually took the hair off after 3 mins. No burning at all. I wanted to love this Sally cream from all the reviews but it was too painful and didnt even work. Read more
Master Card Debit—November 4, 2025✓ Verified purchase
I've been using this product for many years. It works beautifully. Sometimes I need to leave it on a minute or two longer above my lip but otherwise it's a wonderful product. If anyone should be interested, it DOES NOT work on areas that have been previously shaved, as a friend of mine found out. Read more
natasha—February 16, 2026✓ Verified purchase
The products work well , I would say it’s better than the brush ! But the burning afterward is not ok …. I don’t know I’m Undecided what I want to do , because it’s does the work but my skin doesn’t feel good afterwards. I use to use the brush one but it’s not longer available and it’s expensive at other websites Read more
Asia Clark—February 7, 2026✓ Verified purchase
I have never found anything that works for my facial hair. The hair is course and just absolutely sucks. This works!!!!! I am so happy and definitely recommend this to anyone. I left it on longer than I was supposed to but it worked for me. I wouldn’t suggest that though unless you know your skin can handle it. I will continue to buy this! Read more