MakeChanges—November 17, 2025
Samsung has a fantastic customer service and great app. I found this out the hard way we had a built-in microwave that died. It was about this exact size so here we are replacing our built-in with this countertop model. You can buy the attachments separately to make this a built-in there is a feature on there where the door automatically locks so you can’t just pop the door open and get your food out you can disable this but anytime your power goes out the setting reverse. It’s something to know, but it just does not make a difference to us because you can easily turn it off. You can also turn off the beeping which drives me crazy. I’ve been pleased with it. I will tell you the inside of this is black, which is great because inevitably something always spills inside the microwave and then there’s that weird discolored spot in the back of it that looks off you can’t see anything in the inside of this because the entire thing is black comes with a warranty, make sure you register it on your Samsung SmartThings app there is a noise while it is cooking. It is not a silent one, but it looks great and performs well. Read more
sebastien—November 8, 2025
This product was purchased prematurely for a kitchen remodel. I checked for damage when it showed up and looked “okay” at the time. Now that I installed it there is a 2” deep dent in the bottom that won’t allow it to sit straight and the door will not open. You have to have 3 hands to pull the door open while pressing the button. DO NOT BUY!!! Read more
Brett A. Taylor—January 27, 2025
Easy to use. Very large capacity. Nice/sleek design. However, like many of the other reviews, it had man dents and dings... i was lucky in that all the damage on mine was on the back and side panels, not the front... since I also bought the trim kit to install it into a cabinet, the rear and sides will never be visible--so i decided to fix the dents as best i could and keep the unit instead of returning it... Read more
Ronald mccaskey—June 19, 2025
Works well and a good price but do not like the locking mechanism. You have to unlock it before you can open it. Read more
Kayla—March 26, 2025
If youre expecting a properly refurbished product look somewhere else. The item looks like some person fixed it in his basement and it was their first time giving it a try. I'm not happy with how they bolted together this microwave. Multiple different types of screws barely hanging on or weren't put in properly. Pieces dented and ceramic is chipped away , door wouldn't open without me messing with it. Overall the quality is not worth the price in my opinion, just spend the extra money on a new one to avoid any problems. Read more
Caitlin—November 25, 2025
i realized all of my appliances were samsung, so i chose to get a samsung microwave. it's fine. it does what it's supposed to do. it's also really, really deep. looks great. Read more
Keith Clark—January 18, 2025
I have purchased 3 of this same model from Amazon. All arrived damaged in some way. All 3 had big dents in them. One had the porcelain inside flaking off from a dent on the backside. One would only run 3 seconds and stop with a error message and one where the door would not open without grabbing the bottom of door and pulling while at the same time as you pushed the button. I do not think these are Amazon issues. The shipping boxes had no damage and looked new. I think there is someone at Samsung damaging these units before shipping. Read more
Deanna G.—September 22, 2025
My microwave came dented in. Luckily we can hide it. And door stays locked and you have to take another step to open it. Let us just push the button to open. We don’t need to lock it. Read more